Required skills

communication skills to

interact with the customer to

ask questions to identify and confirm requirements

provide information

confirm understanding

explain pharmacy nutrition and weightmanagement services

recommend and supply nutrition and weightmanagement medicines products aids and equipment

provide advice on lifestyle selfcare practices specialist services and practitioners

refer to a pharmacist or other pharmacy staff where relevant

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

learning skills to maintain currency of knowledge about diet nutrition and weightmanagement medicines and products

literacy skills to

interpret product and selfcare information

use specialist information and services to support the management of diet nutrition and weightrelated conditions

follow pharmacy procedures

planning and organising skills to organise own work to meet customer service requirements

teamwork skills to operate as part of a pharmacy team providing relevant information and seeking advice from a pharmacist and other pharmacy staff as required

technology skills to access and use information systems required by the role

Required knowledge

common diet nutrition and weightrelated conditions and contributing factors

common interactions of diet nutrition and weightmanagement products with other medicines

health claims versus evidencebased assessment of the efficacy of diet nutrition and weightmanagement related medicines and products

indicators of weightrelated conditions egbody mass index parameters

indicators of weight-related conditions, e.g.body mass index parameters

impact of diet on health conditions including

principles of a balanced diet

relationship between dietrelated disease and the excessive consumption of saturated fat sodium and sugar

role of hydration

lifestyle factors affecting weight management

personal role boundaries and responsibilities and circumstances under which referral to a pharmacist or other pharmacy staff is required

pharmacy protocols and procedures relating to the supply of diet nutrition and weightmanagement products including

collecting required information from customers

collecting and supplying information to an agent acting on behalf of a customer

identifying and acting on triggers for referral to a pharmacist

identifying and supplying the relevant medicines information aids and equipment to meet customer needs

respecting and protecting customer privacy

principles of nutrition and the healthy diet pyramid including nutritional composition of the five food groups

pharmacy range of diet nutrition and weightmanagement medicines and products

relevant product and health condition terminology

sources of information advice and specialist services relating to diet nutrition and weight management

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

access specialist sources of information to assist the customer and maintain personal currency of knowledge

advise customers on the role of a healthy diet in maintaining an ideal body weight

apply knowledge of medicine and products for nutrition and weight management when recommending and selling products

follow pharmacy procedures when supplying diet nutrition and weightmanagement medicines and products

provide information to customers in ways appropriate to customer needs and demonstrate appropriate techniques to confirm understanding

recognise and act on situations or requests requiring referral to a pharmacist

Context of and specific resources for assessment

Assessment must ensure that competency is

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated across a range of customers over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment which may include customer interruptions and involvement in other related activities normally expected in the pharmacy

Assessment must ensure access to

a range of real or simulated customers with different diet nutrition or weightmanagement requirements

a range of diet nutrition and weightmanagement products

pharmacy protocols and procedures

relevant documentation such as

diet nutrition and weightmanagement medicines products and service information

selfcare and lifestyle advice

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the candidate in the workplace

seeking information to establish customer requirements

recommending and selling diet nutrition and weightmanagement medicines and products to a range of customers

identifying and acting on triggers for referral to a pharmacist

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

role plays to confirm communication skills to meet diverse customer requirements

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Common diet, nutrition and weight-management related conditions may include:

Diet, nutrition and weight-management products may include:

Evidence-based assessment may include:

Sources of information, specialist services and practitioners may include:

Protocols and procedures may include:

Customer may include people:

Triggers for referral to a pharmacist must include:

Scheduled medicines may include: