Required skills

communication skills to

interact with the customer to

ask questions to identify and confirm requirements

provide information

confirm understanding

explain pharmacy CPAP services to customers

recommend and supply CPAP equipment

use and interpret nonverbal communication

refer to a pharmacist or other pharmacy staff

learning skills to maintain currency of knowledge about machinery and equipment used in the treatment of sleep apnoea

literacy skills to

interpret and explain information on CPAP product care maintenance and cleaning

use sleep specialist information and services to support the management of obstructive sleep apnoea

planning and organising skills to meet customer service requirements

teamwork skills to operate as part of a pharmacy team providing relevant information and seeking advice from a pharmacist and other pharmacy staff as required

technology skills to

access and use information systems required by the role

adjust settings on CPAP machines

use CPAP equipment

Required knowledge

common symptoms of sleep disordered breathing conditions such obstructive sleep apnoea and related conditions including

snoring

sleep arousal

poor quality sleep leading to

daytime sleepiness fatigue and tiredness

poor concentration

irritability and mood changes

common lifestyle factors that can contribute to sleep disorder conditions such as

consuming alcohol prior to sleep

obesity

smoking

use of sedatives

common types of sleep disorder breathing and their physiological effects on the body including

normal flow

narrowed flow

flow limitation with snoring

apnoea

pharmacy protocols and procedures relating to

collecting information from customers

collecting and supplying information to an agent acting on behalf of a customer

hiring and supplying CPAP machines and equipment

identifying and acting on triggers for referral to a pharmacist

providing CPAP services

respecting and protecting customer privacy

personal role boundaries and responsibilities and circumstances under which referral to a pharmacist or other pharmacy staff is required

procedures for the use care and maintenance for CPAP equipment

product and health condition terminology

sources of information advice and specialist services relating to obstructive sleep apnoea

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

apply knowledge of sleep disordered breathing conditions and the application of continuous positive airway pressure to advise on CPAP equipment products and services

demonstrate the use care and hygienic maintenance of CPAP equipment to customers

fit recommend and supply CPAP equipment to customers

identify and refer to specialist sources of information advice and expertise to assist the customer and maintain personal currency of knowledge

recognise and act on situations or requests requiring referral to a pharmacist

Context of and specific resources for assessment

Assessment must ensure that competency is

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated across a range of customers over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment which may include customer interruptions and involvement in other related activities normally expected in the pharmacy

Assessment must ensure access to

a range of real or simulated customers with different CPAP requirements

a range of CPAP equipment

pharmacy protocols and procedures

relevant documentation such as

sleep specialists recommendations

CPAP equipment product and service information

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the candidate in the workplace

consulting with customers to identify their CPAP requirements

trialling and reviewing the use of CPAP equipment by customers

recommending and selling CPAP equipment

sourcing and providing information on lifestyle and selfcare practices

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

role plays to confirm communication skills to meet diverse customer requirements

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Pharmacy protocols and procedures may include:

Customer requirements may include:

Triggers for referral to a pharmacist must include:

Customer may include people:

Hire agreementmay include:

CPAP trial equipment may include:

Replacement parts may include:

Companion products may include:

Sources of information, specialist services and practitionersmay include: