Required skills

communication skills to

coach and mentor team members

gain the commitment of individuals and teams to continuous improvement

liaise with the owner or manager on the administration and improvement of the system

communicate with external quality auditors

planning and organising skills to design better ways of working

learning skills to maintain currency on quality system requirements

literacy skills to

document pharmacy quality procedures

maintain operations manual

record performance against quality benchmarks

technology skills to access systems required by the role

Required knowledge

location and status of pharmacy procedures that respond to pharmacy quality standards

own role boundaries and reporting requirements

principles and techniques associated with continuous improvement systems and processes

pharmacy process for authorising changes to the operations manual

process for organising preparing for and responding to an external quality audit

quality system recordkeeping procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the assessment guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

apply knowledge of key pharmacy quality procedures to encourage continuous improvement

take active steps to implement monitor and adjust plans processes and procedures to improve performance

support others to document and implement continuous improvement systems and processes and to identify and report opportunities for further improvement

coordinate the process for organising preparing for and responding to an external quality audit

Context of and specific resources for assessment

Assessment must ensure that competency is

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment which may include customer interruptions and involvement in other related activities normally expected in the pharmacy

Assessment must ensure access to

an externally audited pharmacy quality program

an operations manual including pharmacy protocols and procedures

information on range of merchandise or services

community pharmacy codes of practice standards and guidelines

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

assessment of written reports

observation of presentations

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

review of how the pharmacys continuous improvement processes were communicated to individuals and teams

review of documentation of work performance

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

review of portfolios of evidence and third-party workplace reports of onthejob performance by the candidate.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Systemsmay include:

Continuous improvement processesmay include:

Mentoring and coachingmay include:

Quality standardsmay include: