Elements and Performance Criteria
- Develop knowledge of baby and infant care products and customer self-care practices.
- Identify baby and infant care needs.
- Provide information on baby and infant care products and services.
- Recommend baby and infant care products appropriate to customer symptoms and needs.
- Provide the customer with information and directions for product use.
- Provide information to customers on baby and infant care practices.
- Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes.