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Elements and Performance Criteria

Maintain effective supplier relationships.
Deal ethically with suppliers.
- Ensure dealings with suppliers conform to relevant legal, legislative and business practices and requirements.
- Confirm principles and practices underpinning ethical conduct with regard to suppliers.
Resolve supplier enquiries.
Confirm legal, legislative and business supply requirements.
- Detail systems concerning how supplier products or services must comply with relevant standards; risk management; capacity of area receiving to handle, store, process, manage and or display products and services; and business policy and procedures.
- Check product labelling to ensure compliance with legislation.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

safe use of available business technology

application of standards applicable to receiving goods

interpersonal communication skills to

conduct interface with suppliers and workplace team in a facilitative manner through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret nonverbal communication

planning and prioritising work schedule

literacy and numeracy skills in regard to

reading and understanding a range of workplace documents

maintaining records

maintaining stock ordering and recording systems

checking product labelling to ensure compliance

routine problemsolving skills

The following knowledge must be assessed as part of this unit

internal organisation and referral mechanisms

relationship arrangements and communication processes with suppliers

customer service measurement options

legal administrative and business supply requirements

potential barriers to supplier relationships

understanding associations with internal suppliers

understanding of ethical conduct in relation to suppliers

OHS aspects of job

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

uses business technology to communicate with suppliers according to business policy and procedures

identifies describes and consistently applies the principles and practices underpinning ethical conduct with regard to communication and relationships with suppliers

maintains associations with suppliers over time and across a range of customer relationships to promote positive business outcomes

responds to supplier enquiries in an accurate and timely manner within the scope of job role and responsibilities and refers enquiries to other relevant personnel as required

processes receivables using agreed business procedures and technology and according to relevant legislative requirements

Context of and specific resources for assessment

Assessment must ensure access to

a wholesale work environment

relevant documentation such as

policy and procedures manuals

supplier information

legislation and statutory requirements

industry codes of practice

a stock control system

relevant business technology

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

review of portfolio of evidence

written or verbal questioning to assess knowledge and understanding

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Suppliers may be:	commercial companies public agencies or organisations governments community and not-for-profit organisations internal external.

Supplier relationships may be influenced by:	due diligence requirements value for money risk sharing market position planning cycles and the time of the year cost and price analysis terms and conditions agreed intellectual property and technology rights value management continuous improvement supply chain management infrastructural and capital outlay requirements organisational systems integration and compatibility.

Measures and determinants may include:	customer satisfaction communication time management value for money loss prevention inventory control.

Relevant legal, legislative and business practices may include:	policy and protocols work procedures quality assurance systems, procedures and policies awards, workplace agreements and other industrial arrangements supplier or customer instructions OHS industry codes of practice product labelling licence, patent or copyright arrangements environmental protection legislation equal employment opportunity (EEO) and anti-discrimination law emergency procedures transport, storage and handling of goods GST Australian Competition and Consumer Commission provisions Trade Practices and Fair Trading Acts.

Routine information may relate to:	delivery of products provision of services quality quantity time schedules purchase orders maintenance and support agreements leasing agreements and consultancies stock and supply agreements.

Relevant personnel may include:	frontline staff area and store manager supervisor team leader specialist staff.

Relevant standards may include:	Australian standards international standards industry standards manufacturing quality and control handling, transport and storage of goods labelling of goods.

Business policy and procedures may relate to:	acquisition and sale of products and services internal management structure and communication relationships inventory control receipt, handling and storage of goods relationships and communication with suppliers.