Elements and Performance Criteria
- Maintain contact with business customers.
- Confirm relevant contact personnel for each business or account customer.
- Document and maintain currency of contact details.
- Participate in, and contribute to, team activities to provide services to business customers.
- Identify and build external relationships to improve supply chain efficiency.
- Maintain business customer contact according to organisational policies and procedures.
- Identify business customer needs.
- Confirm the mechanisms to identify business customer needs.
- Consult relevant customer contacts to review their business needs.
- Review current business and promotional activities, and determine future needs for individual customers.
- Outline and confirm trading terms for specific business customers.
- Confirm and apply organisational pricing policies and procedures.
- Process information about business using the latest forecasts of current and future trends.
- Improve business customer outcomes and business relationships.
- Report, promote and advocate for the needs of business customers and end consumers within the organisation.
- Identify and use quality assurance and compliance procedures to qualify and quantify business customer needs.
- Identify and discuss ideas about improving sales service and performance with colleagues and customers
- Ensure the standards of quality required to meet business customer service needs and expectations are met.
- Recognise deficiencies in service provided to business customers and rectify to customer satisfaction in line with own level of responsibility.
- Anticipate future needs of business customers and plan and document activities accordingly.
- Provide regular, effective and targeted feedback to business customers regarding services and the value that is provided.