Required skills

literacy and numeracy skills to

analyse data

generate trial reports

research and evaluate products

planning and organising skills to

trial and evaluate mobile commerce applications and report on their effectiveness

integrate mobile commerce applications and processes into existing business systems

research analysis and consultation skills to

deal with vendors to secure the most appropriate application and technology

determine market and financial viability of mobile commerce applications and approaches

identify and assess risks in adoption of mobile commerce solutions

identify means to improve sales or service systems using mobile commerce applications and approaches

make decisions regarding viability of mobile commerce applications and approaches research and evaluate mobile commerce options and impacts on current business

secure approval for review and introduction of mobile commerce applications and approaches

Required knowledge

basic operational requirements including those affecting

privacy

products and services

business policy and procedures

procedures for determining customer behaviour needs expectations and satisfaction levels

impact of mobile commerce applications and approaches on existing markets

major changes affecting wireless workplaces

market information systems and research

mobile commerce applications and technology development cycles

mobile commerce trends and forecasts

price adjustment strategies

relevant legislation and statutory requirements relating to mobile commerce applications and work health and safety WHS

risk factors within specific applications

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

accesses comprehends and processes information on mobile commerce technology and applications

produces evaluative and analytic reports on mobile commerce trends and opportunities in required format including

accurate investigative research of mobile commerce applications and approaches carried out according to store policy and procedures

balanced evaluation of a range of potential mobile commerce applications and approaches according to store policy and relevant legislative requirements

projection of return on investment or other advantages to be secured through deployment of mobile commerce applications and approaches in retail sales and services

identifies and discusses impact of mobile commerce applications and approaches on customers by type and specific requirements

advocates for and assists in implementation of mobile commerce applications and approaches that advance business strengths and competitive advantage

uses correct industry terminology

Context of and specific resources for assessment

Assessment must ensure access to

a retail work environment

relevant documentation such as

business plans

marketing plans

legislation and statutory requirements

WHS requirements

industry codes of practice

information and performance data on existing business model and IT infrastructure

information on

markets

competitors

products and services

suppliers

new technology

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

research report or case study

role play

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

review of portfolios of evidence and thirdparty workplace reports of onthejob performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Mobile commerce technology may include:

Mobile commerce applicationsinclude:

Mobile commerce solutions may involve:

Consultative processes toassess potential mobile commerce applications may involve:

Modelling may take into account:

Customers may include:

Business relationships may be influenced by:

Evaluate may include:

Store policy and procedures in relation to: