This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

use and maintenance of manual and electronic labelling and ticketing equipment

completing tasks in a set timeframe

literacy and numeracy skills in relation to

reading and interpreting store procedures and guidelines

machine or manual preparation of labels and tickets

reading and understanding manufacturer instructions

The following knowledge must be assessed as part of this unit

store policies and procedures in regard to

merchandising ticketing and pricing of stock

correct storage of stock

store promotional themes including advertising catalogues and special offers

location of display areas

availability and use of display materials

stock rotation

stock replenishment

merchandise range

scheduling for building or rotating displays

correct storage procedures for labelling and ticketing equipment and materials

correct manual handling techniques for protection of self and merchandise

principles of display

elements and principles of design and trends in retail design

relevant OHS regulations including

manual handling

hygiene and sanitation

hazardous substances

labelling of workplace substances

relevant legislation and statutory requirements

pricing procedures including inclusion and exclusion of GST

relevant industry codes of practice

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applies store policies and procedures and legislative requirements in regard to displaying merchandising ticketing pricing and storage of stock

displays merchandise on floor fixtures shelves and display areas in determined locations according to special manual handling techniques and other safety requirements

prepares display labels and price tickets for merchandise with regard to store policies and procedures

operates maintains and stores a range of ticketing equipment according to

store policy and procedures

industry codes of practice

manufacturer instructions and design specifications

arranges correct pricing and information on merchandise according to store procedures industry codes and government requirements

identifies damaged soiled or outofdate stock and takes corrective action as required by store procedures and legislative requirements

maintains display areas and replenishes stock as required according to store procedures and legislative requirements

performs correct manual handling storage and display techniques according to

stock characteristics

industry codes of practice

OHS legislation and codes of practice

Context of and specific resources for assessment

Assessment must ensure access to

a retail work environment

a range of ticketing and pricing equipment

merchandise for display

display materials and props

cleaning materials

relevant documentation such as

store policy and procedure manuals on housekeeping merchandising and OHS

manufacturer instructions and operation manuals for electronic ticketing equipment

relevant legislation and industry codes of practice

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

thirdparty reports from a supervisor

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXSLSA Sell products and services

SIRXSLS001A Sell products and services

SIRXSLSA Advise on products and services

SIRXSLS002A Advise on products and services.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Merchandise may be characterised by:

Store policy and procedures in regard to:

Legislative requirements may include:

Display may include:

Handling techniques may vary according to:

Safety requirements may relate to:

Preparation of labels and tickets may involve:

Special promotion areas may be: