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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Lead the team.
   • Lead by example demonstrating high standards of personal performance and behaviours reflective of organisational values.
   • Promote an environment in which team members are motivated to achieve high standards of performance.
   • Communicate openly and honestly with team members to create a positive team culture.
   • Consult with team members when making decisions that impact them.
2. Delegate work.
   • Delegate tasks and responsibilities to team members, clearly defining team and individual responsibilities and limits of responsibilities.
   • Consult with and inform team members about expected standards of performance using appropriate communication methods.
3. Monitor performance standards.
   • Provide team members with feedback on their performance against expected standards.
   • Recognise coaching needs and provide on the job coaching to team members for improved performance.
   • Determine factors contributing to poor performance and implement solutions for improved performance.
   • Address ongoing poor performance according to organisational procedures.
   • Encourage team members to offer ideas, views or suggestions for improved operation.
4. Take action on performance issues.
   • Deal with team and individual workplace issues fairly, openly and promptly according to organisational policies and procedures.
   • Manage difficult conversations with team members and reach timely solutions.
   • Complete accurate and neutral reporting on team member performance where performance issues exist.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

lead and manage a work team, across the duration of two different work shifts, by:

delegating workplace tasks and responsibilities to a team

evaluating team performance

coaching for improvement in performance on two occasions

implementing a strategy for improve team performance

follow organisational policies and procedures to effectively manage the following difficult situations:

consistent poor performance

workplace conflict.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for:

monitoring standards of performance

addressing poor performance

dealing with workplace conflict

role and importance of monitoring team members performance and providing feedback

role of leadership in managing frontline teams

strategies for:

identifying causes of poor performance

improving team performance outcomes

organisational standards of performance

principles and techniques in interpersonal communication skills:

conflict resolution

team building

delegation

key principles of coaching and how they are used to assist others in completion of job tasks:

explanation

questioning

listening to trainee

observing and evaluating trainee competency

providing feedback.

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