Required skills

communication skills to

liaise with key stakeholder personnel to develop and maintain positive working relationships

apply communication techniques appropriate to the needs of stakeholders

language and literacy skills to source and analyse information about the roles and functions of key stakeholders

problemsolving skills to

identify issues impacting on stakeholder relationships

implement measures to improve working relationships

Required knowledge

organisational policies and procedures that enable the development and management of effective relationships which comply with organisational protocols and standards

sources of information on stakeholders such as key agencies and government bodies to enable understanding of their role in the sport and recreation industry

role and function of stakeholders such as government and other key agencies to enable the development of an effective rapport and understanding of stakeholder needs

stakeholder organisational structures and dynamics to enable the development of an understanding of systems and structures that impact on the sport and recreation industry

resources and information available from key stakeholders to assist in the planning and delivery of sport and recreation services

changing role of stakeholders in the recreation industry

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

interacts with key stakeholders according to knowledge of roles functions and requirements of stakeholders as well as own organisational strategies to develop and maintain an effective working relationship with key stakeholders

uses effective communication techniques to develop trust and confidence in dealings with stakeholders

applies a continuous improvement approach to evaluate relationships with stakeholders and recommend potential improvements

Context of and specific resources for assessment

Assessment must ensure participation in multiple interactions with a range of key stakeholders to demonstrate competency and consistency of performance

Assessment must also ensure access to

relevant personnel in agencies that reflect local industry requirements

resources and information such as roles and functions of key stakeholders

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of the candidate interacting with key stakeholder personnel in government and key agencies in forming and maintaining effective working relationships

oral or written questioning to assess candidates knowledge of the functions and roles of key stakeholders

thirdparty reports from a supervisor detailing candidates work performance over multiple applications

review a portfolio of evidence of information and resources accessed

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Key stakeholders may include:

Roles and functions may include:

Information and resources may include:

Organisational strategies may include:

Organisational policies and procedures may include: