This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

oral and written communication skills to build rapport

problemsolving skills to arrange for repairs to clothing and equipment

literacy skills to research local and other facilities and services available

writing skills to provide written instructions to guests or clients about location of services and facilities

numeracy skills to calculate charges and prepare costings for guests or clients

The following knowledge must be assessed as part of this unit

valet or butler service and its current role in the Australian hospitality industry

protocols for ensuring optimum privacy and confidentiality for all guests

special protocols for dealing with VIP guests

key products and services offered within accommodation facilities and within the particular facility

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the following is essential

ability to care for guest or client property

ability to organise a range of special services for guests or clients

exemplary personal presentation and communication standards

ability to explain the current role of valet or butler service within the Australian hospitality industry

activities that allow the candidate to provide a range of valet or butler services in response to differing customer needs

Context of and specific resources for assessment

Assessment must ensure

interaction with others to demonstrate appropriate interpersonal skills and ability to organise services

access to appropriate equipment for care of personal clothing and possessions

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate completing valet or butlerrelated tasks

inspection of items prepared or organised by the candidate such as clothing or unpacked or packed luggage

review of documentation prepared by the candidate in relation to the organisation of particular services

roleplays to demonstrate appropriate interpersonal skills

oral and written questions to assess knowledge of typical valet or butler services procedures for organising different types of services and protocol requirements

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SITXCCSB Provide visitor information

SITXCCS001B Provide visitor information.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Establishments where valet or butler services are offered may include:

Services may include:

Records of services provided include: