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(Please note that SITXGLC001A must be contextualised to gaming and the particular sector when used in conjunction with SITHGAM005A and other gaming units of competency.)

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Sources of information on gaming activities and products may include:	media product brochures computer data, including internet personal observations and experience regulatory authorities.

Gaming activities and systems do not include table games, but do include:	Keno Totalisator Agency Board (TAB) electronic gaming machines multi-terminal gaming machines (MTGMs) linked progressive jackpot systems internet gaming sports betting.

Systems may include:	linked progressive jackpot systems, including random and combination-specific jackpots cashcades central monitoring data retrieval and promotion systems membership reward systems communication.

Furniture, equipment and fittings for a gaming location may include:	power cabling security systems lighting and signage change machines seating consideration of player comfort and services, such as accessibility to information and assistance.

Procure and install must include consideration of:	noise levels accessibility traffic and work flow customers gaming preferences decor theming player comfort legislative requirements.

Promotional activities may include:	player reward systems member reward systems cross-promotional activities with other operational areas promotional events.

Considerations when formulating specific promotional strategies must include:	legislative requirements budgets geography demographics responsible gaming themes player loyalty industry trends.

Security policies and procedures relevant to gaming activities may include:	key access and control systems specialist security activities closed-circuit television monitoring security clearance procedures, including security checks of staff and players investigation into discrepancies in reports and accounts cash control.

Information and signage on gaming activities to be provided may include:	enterprise policy and mission statement on responsible gambling available problem gambling support services relevant enterprise information on odds, win rates or return rates to player available games and game rules complaints resolution processes hours of gambling services exclusion provisions.

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SITHGAM005A - Develop and manage gaming activities

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Elements and Performance Criteria

Required Skills

Evidence Required

Range Statement