Required skills

communication skills to

use creative presentation and interpretive techniques including storytelling roleplay games sensory awareness exercises and illustrated talks

interact positively with customers

critical thinking skills to evaluate potentially complex information from varied sources

literacy skills to

research and analyse potentially complex information and adapt this for effective presentation

structure cohesive presentations

planning and organising skills to structure and time presentations according to workplace needs

problemsolving skills to respond to operational problems during commentaries or activities

technology skills to work with online information

Required knowledge

subject matter being presented which will vary according to context

techniques for structuring commentaries and activities

current interpretive theory methods and media

presentation and interpretive techniques including the role and use of

humour

body language

roleplay

voice techniques

storytelling

games and activities

sensory awareness exercises

visual aids and props

positioning

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

prepare and present commentaries or activities

for multiple environments

for different customer groups

use interpretive and presentation techniques to create customerfocused informative and entertaining experiences

use interpretive and presentation techniques to create customerfocused, informative and entertaining experiences

present commentaries or activities of a duration that reflects local industry product and practice

demonstrate knowledge of interpretive frameworks and the ability to create themes and storylines from these frameworks

demonstrate knowledge of relevant subject matter

Context of and specific resources for assessment

Assessment must ensure use of

touring environments that reflect the nature of tours commercially available in the relevant city or region

real or simulated touring activities

equipment and resources required for the delivery of tours such as transport and venue access

a group of customers for whom the individual can act as guide

industrycurrent equipment for presentation such as a microphone

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the individual presenting commentaries or activities and using equipment effectively

questioning of tour members about the individuals communication skills breadth of knowledge and ability to deliver knowledge in an interesting way

use of case studies to assess ability to tailor activities and information to suit particular customer needs and to respond effectively to problems that occur during activities or commentaries

written or oral questioning to assess knowledge of interpretive and presentation techniques

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

FDFCDA Promote wine tourism information

FDFCD2002A Promote wine tourism information

SITTGDE Interpret aspects of local Australian Indigenous culture

SITTGDE Develop and maintain the general and regional knowledge required by guides

SITTGDE Research and share general information on Australian Indigenous cultures

SITTGDE Prepare specialised interpretive content on flora fauna and landscape

SITTGDE Prepare specialised interpretive content on marine environments

SITTGDE Prepare specialised interpretive content on cultural and heritage environments

Needs of specific customers may vary according to:

Commentaries or activities may relate to:

Equipment and resources may include:

Unexpected events may include: