This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

basic keyboarding skills

electronic file handling skills including saving copying

literacy skills to determine and correctly spell key search words and phrases and to read and follow online instructions for searching and downloading information

The following knowledge must be assessed as part of this unit

role of online information systems in the tourism industry

functions of the information system

basic understanding of privacy copyright and intellectual property requirements as they relate to copying and using online information

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to source and retrieve multiple types of information from an automated system ideally as a component of integrated work activity and in response to multiple customer requests covering a range of tourism products and services

ability to manipulate the functions of the system to efficiently access the information

completion of activities to access and retrieve a range of information within typical workplace time constraints

Context of and specific resources for assessment

Assessment must ensure

access to a fully equipped industryrealistic office environment using appropriate computers and information systems currently used in the tourism industry to store tourism related information the internet could be one of these or demonstration within the applicable information provision environment for the sector such as a conference venue for the Events sector

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

evaluation of integrated activities completed by the candidate which may include sourcing information on destinations selling products providing quotations and issuing documents

review of information samples sourced by the candidate to meet particular customer needs

direct observation of the candidate using the system in response to specific requests

written and oral questioning or interview to test knowledge of the role of information systems within the tourism industry system features and copyright requirements

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBCMNA Use business technology

BSBCMN205A Use business technology

SITTTSLA Access and interpret product information

SITTTSL002A Access and interpret product information

SITTTSLA Source and provide international destination information and advice

SITTTSL003A Source and provide international destination information and advice

SITTTSLA Source and provide Australian destination information and advice

SITTTSL004A Source and provide Australian destination information and advice.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Online information systems will vary depending upon the organisation and industry sector but could include:

Information may relate to a range of subjects, including:

Features of the system which can be manipulated may include: