This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

planning and organisational skills to develop cohesive operational plans procedures and systems

research and critical thinking skills to assess risks associated with large crowds seek information on regulatory requirements and develop appropriate strategies and procedures

literacy skills to develop documents explaining crowd control strategies and procedures

numeracy skills to work with concepts around capacity

The following knowledge must be assessed as part of this unit

types of situations that require specific crowd control planning

sources of specialist assistance in relation to crowd control

broader operational issues that impact on crowd management in the relevant work context

technology and equipment used in crowd management

legislation regulations and industry codes that affect crowd management

specific risk management issues associated with large crowds

resource requirements for crowd management including financial human and physical resources

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

detailed knowledge of the factors influencing crowd management planning and operations

ability to analyse crowd risks and develop plans and procedures for crowd management

ability to determine and organise appropriate resources to address emergency situations

demonstration of skills through development of crowd management plans and procedures for event or workplace operation

Context of and specific resources for assessment

Assessment must ensure

access to venues at which crowd management would be required

use of current legal and other operational information on which to base planning

involvement of and interaction with stakeholders as part of the planning process

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

evaluation of crowd management plans and procedures developed by the candidate

case studies to assess candidates ability to develop crowd management approaches for a range of different events or workplace situations

questions to assess detailed knowledge of risks and factors influencing crowd management planning

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Crowd management may be required for:

General risks may include:

Situation-specific risks may relate to:

Venue may be indoor or outdoor and may include:

Legal requirements may include:

Specialist assistance may include:

Authorities may include:

Human resource requirement may include:

Evaluation criteria may relate to:

Operational crowd control procedures may relate to:

Contingency and critical incident procedures may relate to:

Broader management constraints and issues may include:

Briefings and relevant information may include:

Emergency situations may include: