The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Crowd managementmay be required for: | events, including:business and corporateentertainment and leisureexhibitions, expositions and fairsfestivalsfundraisinggovernment and civicmarketingmeetings and conventionssocialsportsongoing business operations:attractionsperformance venues. |
General risksmay relate to: | accessaccidentcongestion:peopletrafficcrowd stress:anxietyasthmafaintingmob behaviourpanic attacksfireovercrowding. |
Situation-specific risksmay relate to: | event duration and its impact on crowd behaviournature of audience, e.g. youth or elderly peoplenature of event, e.g. intensity and impact on crowdspecial needs of audience, attendees and participantstiming, in regard to factors such as weather considerationsvenue constraints and capacity. |
Venue may be indoor or outdoor and may include: | aquatic environmentsarenasattractions and theme parksgymnasiumshotelsopen spacesrestaurantssports groundsstadiastreetstheatres. |
Authoritiesmay include: | emergency serviceslocal governmentother industry bodies, including certifying bodiesstate government. |
Broader management constraints and issuesmay include: | budgetfactors external to the eventhuman resourcesother staging requirementsoverall event management structuresspecific event objectives. |
Evaluation criteriamay relate to: | absence of crowd incidents speed and efficiency of crowd movements. |
Crowd management proceduresmay relate to: | access:aislesbarrier controlexitsrestricted areasspecial population needscommunication methods and protocolsemergency procedures:first aid stationsevacuationhuman resources:locationnumbers rosteringstaging set up. |
Contingency proceduresmay relate to: | adverse weatherdrug or alcohol-affected clientsequipment breakdownevent staff sicknesspotential changes in crowd behaviour. |
Operational informationmay include: | contingency proceduresemergency information:evacuation proceduresemergency contactsevent or program information:rostersrunning sheetsschedulesvenue or site information:mapstraffic routes. |
Emergency situationsmay include situations related to: | alcoholterrorist or other threats chemical leak or spilldrugsnatural eventsequipment failurefireillegal entrymedical emergencyriotstage failure. |