REQUIRED KNOWLEDGE

This describes the knowledge required for this unit

Relevant maritime and human resources regulations

Relevant OHampS legislation and policies

Equal employment policies and regulations

Relevant industrial award requirements as they relate to shipboard personnel responsibilities obligations and entitlements

Principles of vessel and bridge human resource management

Methods for the motivation of shipboard personnel

Principles of effective leadership and teamwork

Competency requirements for typical shipboard operations

Training and competency assessment techniques and options suitable for shipboard personnel

Techniques for interpreting performance standards and evaluating the performance crew

Methods for evaluating the efficacy of shipboard training drills and competency assessment

Maritime communication techniques including barriers to effective communication and how to overcome them

Training Packages and competency standards relevant to shipboard personnel

Conflict resolution and mediation strategies and techniques

Regulatory requirements for shipboard drills

Human resource management problems and appropriate action and solutions

REQUIRED SKILLS

This describes the basic skills required for this unit

Communicate effectively both verbally and in writing

Recognise and interpret nonverbal communication

Interpret and apply labourrelated regulations

Use management skills effectively

Plan implement and monitor goals and performance requirements for vessel operations and for emergencies

Conduct management meetings

Demonstrate effective leadership of officers and crew

Establish and develop dynamic groups and teams on board a vessel

Motivate shipboard personnel

Investigate and arbitrate shipboard conflicts

Promote correct shipboard safety management

Plan organise and promote shipboard training programs

Organise training evaluation processes

TDMMLB ESTABLISH AND MAINTAIN A HARMONIOUS WORKPLACE ENVIRONMENT

TDMML307B ESTABLISH AND MAINTAIN A HARMONIOUS WORKPLACE ENVIRONMENT

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria the Range Statement and the Assessment Guidelines for this Training Package

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, , the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects of evidence required to demonstrate competency in this unit

Assessment must confirm appropriate knowledge and skills to

a

Implement a human resource management plan for a small commercial vessel

b

Allocate duties to crew

c

Monitor human resource performance and competency requirements for vessel operations

d

Motivate crew

e

Identify and resolve shipboard conflicts among crew

f

Organise and evaluate training drills and assessment activities

g

Identify typical human resource management problems and take appropriate action

h

Communicate effectively with others as part of human resource management

Evidence required for demonstration of consistent performance

a

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

b

Consistently applies underpinning knowledge and skills when

carrying out human resource management functions on board a small vessel

identifying and evaluating human resource management problems and determining appropriate courses of action

identifying and implementing improvements to human resource management plans policies and procedures

applying equal employment and safety requirements when developing and implementing human resource management plans

resolving shipboard conflicts

assessing performance of shipboard personnel

evaluating efficacy of training drills and assessment activities

c

Shows evidence of application of relevant workplace procedures including

relevant regulations

equal employment and OHampS regulations policies and procedures

issue resolution procedures

job procedures and work instructions

shipboard training drill and assessment procedures

continued

TDMMLB ESTABLISH AND MAINTAIN A HARMONIOUS WORKPLACE ENVIRONMENT

TDMML307B ESTABLISH AND MAINTAIN A HARMONIOUS WORKPLACE ENVIRONMENT

Evidence required for demonstration of consistent performance

continued

d

Action is taken promptly to report andor rectify human resource conflicts and management problems in accordance with established procedures

e

Work is completed systematically with required attention to detail

f

Recognises and adapts appropriately to cultural differences in the workplace including modes of behaviour and interactions between crew and others

Context of assessment

a

Assessment of competency must comply with the assessment requirements of the relevant maritime regulations

b

Assessment of this unit must be undertaken within relevant marine authority approved and audited arrangements by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral examinations

Appropriate practical assessment must occur

i

at the registered training organisation andor

ii

on an appropriate working or training vessel

Specificresourcesrequired for assessment

Access is required to opportunities to either

a

demonstrate performance in suitably simulated human resource management activities case studies and exercises covering a range of situations that are typically experienced on a commercial vessel andor

b

contribute to human resource management activities on in an appropriate range of operational situations on a commercial or training vessel

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

VARIABLE

a.

Work must be carried out:

1

b.

Work is performed:

1

c.

Work involves:

1

d.

Work requires:

1

a

Vessel may include:

1

b

Human resource management responsibilities may include:

1

2

3

4

5

6

7

8

9

10

VARIABLE

c

Training may include:

1

on-board group training activities

2

3

4

5

d

Documentation and recordsmay include:

1

operational orders

2

3

4

5

6

7

8

9

10

e

Applicable legislation, regulations and codes may include:

1

2

3

4