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Elements and Performance Criteria

1. Operate coach/bus
   • Job hazards are identified and required action is taken to minimise, control or eliminate identified hazards
   • Coach/bus is started, steered, manoeuvred, positioned and stopped in accordance with manufacturer instructions
   • Engine power is managed to ensure efficiency and performance, and to minimise engine and transmission damage
   • Engine operation is maintained within the manufacturer specified torque range and temperature, by effectively using transmission
   • Coach/bus braking system is managed and operated to ensure effective control of coach/bus under all conditions
   • Road and traffic hazards are identified and/or anticipated and avoided or controlled through defensive driving techniques
   • Coach/bus is driven in reverse, maintaining visibility and achieving accurate positioning in accordance with workplace procedures
   • Coach/bus is parked, shut down and secured in accordance with manufacturer specifications and workplace procedures
   • Low risk driving behaviour is applied towards other road users in accordance with workplace procedures
2. Monitor and respond to traffic and road conditions
   • Efficient route of travel is taken by monitoring and anticipating traffic flows and conditions, road standards and other factors likely to cause delays or route deviations
   • Traffic and road conditions are constantly monitored and acted on to enable safe operation and to ensure no injury to people or damage to property, equipment, loads and facilities
3. Monitor and maintain coach/bus performance
   • Coach/bus performance is maintained through pre-operational inspections and checks of coach/bus and ancillary equipment
   • Performance and efficiency of coach/bus operation is monitored during use
   • Defective or irregular performance or malfunctions are repaired or reported to appropriate authority in accordance with workplace procedures
   • Coach/bus records are maintained/updated and information is processed in accordance with workplace procedures
   • Vehicle monitoring devices (such as tachographs) are operated in accordance with workplace procedures
4. Operate coach/bus safely
   • Passenger positioning and dispersion is undertaken in accordance with manufacturer instructions and workplace procedures
   • Coach/bus doors are operated safely for entry and exit from coach/bus in accordance with manufacturer and workplace procedures
   • Visual checks are conducted on entry to and exit from coach/bus stops in accordance with workplace procedures
   • Vehicle is positioned and moved conveniently and safely for passengers embarking and disembarking, in accordance with regulatory and workplace procedures
5. Operate coach/bus associated equipment
   • Coach/bus associated equipment is operated in accordance with manufacturer and workplace procedures
   • Faults with coach/bus associated equipment are reported according to manufacturer and workplace procedures
   • Route destination is clearly displayed on vehicle in accordance with workplace procedures
6. Provide customer service to passengers on coach/bus
   • Comfort and wellbeing of passengers are managed in accordance with workplace instructions
   • Lost property is processed in accordance with workplace procedures
   • Assistance is provided for identified customer specific needs and/or luggage and ancillary equipment requirements in accordance with workplace procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying fatigue management techniques applying industry and organisational customer service standards applying knowledge of relevant legislation and workplace procedures applying precautions and required action to minimise, control or eliminate identified hazards checking and replenishing fluids and carrying out lubrication processes communicating effectively with others completing relevant documentation implementing responses to changing road conditions interpreting and following operational instructions and prioritising work modifying activities depending on operational contingencies, risk situations and environments monitoring performance of coach/bus and its equipment and taking appropriate action operating and adapting to differences in equipment in accordance with operating procedures operating electronic communications equipment to required protocol including on-board intercom and communications equipment reading and interpreting relevant instructions, procedures, information and signs reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with workplace procedures servicing coach/bus and its equipment in terms of maintenance schedule and standard operating procedures undertaking pre-operational checks and vehicle handling procedures working collaboratively with others working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

causes and effects of driver fatigue coach/bus controls, instruments and indicators, and their use coach/bus handling procedures differences between transmission types driving hazards and related defensive driving techniques efficient driving techniques engine power management and safe driving strategies factors that increase fatigue-related accidents factors that may cause traffic delays and diversions and related action that can be taken by a driver fatigue management strategies including on-road techniques lifestyles that promote effective long-term fatigue management map reading and road navigation techniques pre-operational checks carried out on coaches/buses and related action principles of stress management when driving a vehicle procedures to be followed in a driving emergency relevant state/territory regulations and procedures in relation to bus stops relevant state/territory road traffic authority road rules, regulations, permit and licence requirements relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and regulations workplace driving and operational instructions.

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