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Elements and Performance Criteria

1. Identify changes to timetables, planned activities and support activities
2. Changes to transport timetables are identified and their effect on operation and support areas is assessed
3. New work requirements or revised set workings are identified and communicated to appropriate personnel
4. Difficulties relating to new work requirements are resolved with central roster operations and appropriate work areas
5. Difficulties in achieving changes to work outcomes are resolved with those initiating change, in accordance with workplace policies and procedures
6. Confirm changes to planned activities
7. Changes to planned services are identified and confirmed, and impact on support activities is assessed
8. Support activities required to achieve amended service are assessed and necessary resources are identified and allocated
9. Revised work outcomes or set workings are conveyed to relevant support work area/s for implementation
10. Confirm personnel availability
11. Amended rosters and work requirements are confirmed and distributed to appropriate work areas
12. Personnel on amended rosters required to achieve new work outcomes are notified of changes
13. Difficulties associated with compliance with amended roster/s or work outcomes are resolved within work area to the satisfaction of all involved, in accordance with workplace policies and procedures
14. Agreed work area changes to rostered work or amended work outcomes are communicated to central roster operations and appropriate personnel records area
15. Re-allocate personnel and amend rosters
16. Agreed changes to rosters are confirmed with appropriate personnel
17. Appropriate arrangements are made to implement amended rosters
18. Personnel are re-allocated to achieve agreed work outcomes or amended set workings
19. Final amendments to rosters are made to achieve agreed work outcomes or set workings
20. Appropriate documents are updated to reflect changes made and ensure their recognition
21. Difficulties in achieving changes to work outcomes are resolved with those initiating change in accordance with workplace policies and procedures
22. Difficulties associated with compliance with amended roster/s or work outcomes are resolved within work area to the satisfaction of all involved in accordance with workplace policies and procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adapting to differences in roster requirements in accordance with operating procedures allocating suitably qualified personnel to tasks applying relevant legislation and workplace procedures communicating and working effectively with others when applying and amending rosters completing relevant documentation identifying and confirming changes to activities implementing contingency plans interpreting conditions of employment and industrial agreements and awards interpreting set workings and combined set workings interpreting transport timetables and service details modifying activities depending on operational contingencies, risk situations and environments monitoring and prioritising work activities in terms of planned schedule operating electronic communications equipment to required protocol reading, interpreting and following relevant instructions, procedures and information and signs reporting and/or rectifying identified problems that may occur in accordance with workplace procedures selecting and using relevant computer/communication/office equipment required when applying and amending rosters selecting and using required personal protective equipment (PPE) conforming to industry and work health and safety (WHS)/occupational health and safety (OHS) standards.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

documentation and reporting requirements for amending rosters, including computer-based systems embarkation and disembarkation requirements equipment capacities and limitations operational work systems, equipment, management and site operating systems for applying and amending rosters passenger service needs personnel capabilities problems that may occur when amending rosters and appropriate actions that can be taken to resolve these problems relevant organisational operations relevant regulations, safeworking systems and requirements, and codes of practice relevant WHS/OHS and environmental protection procedures and guidelines, including fatigue management network standards and guidelines requirements for absentee coverage support activities transport services offered by the organisation workplace procedures and policies for applying and amending rosters.

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