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Elements and Performance Criteria

1. Determine warehouse operational requirements
   • Standard operating procedures for warehouse operations are accessed
   • Own areas of responsibility and reporting lines for issues outside own scope of authority, are determined
   • Applicable legislative requirements are identified
2. Identify the different types of warehouses
   • Different types of warehouses and their functions are analysed
   • Range of products/goods stored within various types of warehouses is identified
   • Storage plan for a range of inventory is developed, in accordance with enterprise procedures, materials handling equipment requirements and legislative requirements
3. Identify functions of warehouse operations
   • Warehouse operations for receiving, order picking and packing, despatch, stocktaking and replenishment are confirmed
   • Different types of documentation required for warehouse operations are used and interpreted
   • Flow of goods through the warehouse from receiving area to despatch is identified
   • Characteristics of goods that may have an impact on storage/handling methods and requirements are investigated
4. Use warehouse equipment
   • Purpose and types of materials handling equipment commonly used in warehouses are confirmed
   • Storage systems commonly used in warehouses, and their functions, are identified
   • Correct use and load capacity of storage systems are determined, in accordance with manufacturer specifications, and organisational policies and procedures
   • Manually operated materials handling equipment is used correctly, in accordance with legislative and regulatory requirements, and organisational policies and procedures
5. Use a range of information technologies employed in a warehouse
   • Information technological systems used in warehouse operations are identified
   • Use and impact of data capturing systems used within warehouse operations is analysed
   • Data capturing devices are used to record inventory in warehouse operations
   • Impact of information technology and communications systems used in warehouse operations is identified
   • Communications system is used to monitor goods and products in warehouse operations
   • Warehouse management systems are used to monitor flow of inventory in warehouse operations
6. Participate in inventory/stock control procedures
   • Inventory and stock control principles are identified
   • Methods and processes are utilised for determining stock, replenishment and reordering levels
   • Range of reordering methods are implemented as appropriate
   • Factors that impact on reordering and stock control levels are identified
   • Inventory count of a stock item is performed, need for replenishment is determined and stock item is reordered as required
7. Apply engineered standards to warehouse operations
   • General principle of engineered standards is identified
   • Main measurements and collection methods required to support engineered standards are used
   • Application of engineered standards to various warehousing tasks is determined
8. Report on warehouse security
   • Warehouse security arrangements are complied with
   • Security objectives are determined
   • Internal and external security threats and exposures as they relate to warehouses are evaluated
   • Measures to improve security arrangements are reported

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

advising on recommendations about possible improvements to warehouse operations, including measures to improve security arrangements communicating and working effectively with others completing relevant documentation developing own competence in response to changes in activities interpreting and applying relevant regulations and instructions modifying activities dependent on workplace contingencies, situations and environments monitoring and anticipating operational problems, hazards and risks, including security breaches, and taking appropriate action monitoring work activities in terms of planned schedule operating relevant equipment correctly and safely, including manuallyoperated material handling equipment reading, interpreting and following relevant instructions, procedures, information and signs reporting and recording non-compliance issues reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures using appropriate technology, including software and communications systems, to enable monitoring of goods and products in the workplace.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

computer records/documentation requirements for stock control, including forms, checklists and inventory reports applicable to the workplace different types of inventory systems and stock management approaches applicable to a range of warehouse styles and sizes to enable stock control housekeeping standards and procedures impact of engineered standards on warehouse operations organisational policies and procedures, including those relating to effective monitoring and reporting of warehouse operations principles of operation and functions of inventory systems range of different warehouse structures/types and warehouse applications/functions to store a range of products and goods relevant sections of national and state/territory legislation, regulatory requirements, codes of practice and/or guidelines as they relate to the level and type of warehouse operations, including inventory storage relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and guidelines role and impact of information technology, including record systems, in warehouse operations software applications commonly used in warehouse operations warehouse security processes to enable identifying and reporting measures to improve security in the workplace workplace processes for records management and producing inventory reports.

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