Elements and Performance Criteria
- Determine the scope of contracted support
- Contract service arrangements are confirmed and clarified as required
- Contract obligations are identified in accordance with contractual and organisational requirements
- Contract authority is consulted to clarify and assist with contract administration issues
- Contract service arrangement risks are assessed and responded to in accordance with contract requirements, and organisational policy and procedures
- Contract supervision strategy is developed and documented to establish the environment for contractor integration and production in the workplace
- Integrate contracted support with own operations
- Arrangements for interaction and production between contracted personnel and organisational personnel are established
- Opportunities to communicate between contracted personnel and organisational personnel are established to promote an open and productive environment
- Concerns expressed by workplace and contracted personnel are responded to quickly to resolve issues and to provide an equitable workplace
- Unity and cohesion are promoted to enable the integration between contracted personnel and organisational personnel
- Supervise the delivery of contracted support
- Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures
- Contractor performance is monitored against service arrangements to ensure all agreement obligations are being met
- Notices of contract variations are reviewed and integrated into current workplace arrangements in accordance with the contract, and organisational policy and procedures
- Complaints are responded to in a manner that resolves simple issues early and close to the source of the problem
- Effective communication strategies and processes are established and implemented to assist ongoing communication between contracted personnel and organisational personnel
- Report on the performance of contracted support
- Communication on the performance of the contract is maintained with the contract authority in accordance with contractual requirements, and organisational policy and procedures
- Performance reporting is carried out in accordance with contractual requirements, and organisational policy and procedures
- Contract information is maintained in accordance with organisational policy and procedures