This describes the essential skills and knowledge and their level required for this unit

Skills may include

using and maintaining cleaning equipment

using and storing chemicals hazardous substances and flammable materials

safe use of electrical and other equipment

communication skills that take into account the culture background and abilities of the client while demonstrating a knowledge of communication techniques including

listening and questioning techniques

verbal and nonverbal communication skills

negotiation techniques

language literacy and numeracy skills relevant to the role and workplace requirements

Knowledge may include

workplace policies and procedures in regard to

housekeeping

set up of personal service areas

personal hygiene

waste disposal and environmental protection

reporting problems and faults

relevant occupational health and safety regulations

relevant labels to identify chemicals and hazardous substances including HAZCHEM labels

manufacturers instructions for the use of cleaning equipment

relevant legislation and statutory requirements

relevant industry codes of practice

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the range statement and the assessment guidelines of the relevant Training Package

Overview of assessment

A person who demonstrates competency in this unit of competency must be able to maintain and organise service areas to keep the workplace tidy clean safe and appropriate to the client service to be provided

Knowledge and skill in the application of relevant legislation and workplace policies and procedures must also be demonstrated

Specific evidence requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

consistent application of cleaning and setting up of workservice areas

consistent application of safe work practices in the operation and maintenance of a range of cleaning and housekeeping equipment according to

workplace policies and procedures

occupational health and safety legislation regulations and codes of practice

industry codes of practice

manufacturers instructions and design specifications

consistent application of workplace housekeeping programs and routines including reporting faults and problems to relevant personnel

the ability to complete tasks in set timeframes

Context of assessment

For valid and reliable assessment of this unit competency should be consistently demonstrated over a period of time and observed by the assessor andor the technical expert working in partnership with the assessor The technical expert may include the hairdresser andor an experienced person at the workplace

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Specific resources for assessment

Competency for this unit should be assessed through access to

relevant documentation such as workplace policy and procedures manuals

work areas or simulated work areas

Relationship to other units

In the context of an assessmentonly andor a training delivery and assessment pathway all units that relate to a job function can be integrated for assessment purposes

none

WRHCSA Follow personal health and safety routines at work

WRHCS205A Follow personal health and safety routines at work

WRHWPA Assist colleagues providing multiple salon services as a team member

WRHWP201A Assist colleagues providing multiple salon services as a team member.

Method of assessment

The following methods of assessment are suggested

Observation of the learner performing a range of tasks in an actual or simulated work environment over sufficient time to demonstrate hisher handling of a range of contingencies Tasks may include

preparing work areas for specific services

maintaining a point of sale area

using and maintaining cleaning equipment

Thirdparty reports from a workplace supervisor

Written questions regarding workplace procedures and occupational and health and safety requirements

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Work areas may include:

Workplace policies and procedures may include policies and procedures in regard to:

Legislative requirements may include:

Appropriate personnel may include:

Unsafe areas may include: