This describes the essential skills and knowledge and their level required for this unit

Skills may include

communication skills that take into account the culture background and abilities of the client while demonstrating a knowledge of communication techniques including

listening and questioning techniques

verbal and nonverbal communication skills

negotiation techniques

applying treatment products from the workplace range to suit the clients needs

responding to questions and providing information and reassurance to the client throughout the service

language literacy and numeracy skills relevant to the role and workplace requirements

Knowledge may include

the provisions of relevant occupational health and safety legislation and regulations

the provisions of relevant health and hygiene legislation and regulations

workplace policies and procedures in regard to preparing a client for a head neck and shoulder massage

workplace policies and procedures in regard to the performance of massage

the appearance of normal skin and unusual skin conditions

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the range statement and the assessment guidelines of the relevant Training Package

Overview of assessment

A person who demonstrates competency in this unit of competency must be able to consistently perform a range of head neck and shoulder massage movements for scalp stimulation and client relaxation under the direction of a senior operator

Knowledge and application of the salon approach to shampoo and treatment services are required along with attention to federal state and local health hygiene regulations Client safety comfort and relaxation are also required

Specific evidence requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

ability to consistently use effective questioning and active listening techniques to confirm services with clients andor senior operators

ability to consistently use effective questioning and active listening techniques to negotiate appropriately with clients to take into account any cultural or physical requirements and to ensure client comfort and safety throughout the services required

ability to consistently and accurately interpret and follow verbal instructions from senior operators

ability to read accurately interpret and consistently apply manufacturers instructions for the application of products

knowledge and consistent application of workplace policies procedures and safe work practices in regard to gowning clients and performing head neck and shoulder massage services

knowledge and consistent application of federal state and local health and hygiene regulations applicable to the workplace

knowledge and skill in the application of head neck and shoulder massage movements from the salon routine

Context of assessment

For valid and reliable assessment of this unit competency should be consistently demonstrated over a period of time and observed by the assessor andor the technical expert working in partnership with the assessor The technical expert may include the hairdresser andor an experienced massagebeauty therapist at the workplace

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Evidence should be collected with reasonable adjustment as determined by the needs of the client

Specific resources for assessment

Competency for this unit should be assessed through access to

relevant documentation such as workplace policy and procedures manuals and occupational health and safety legislation and health regulations

a range of clients with different massage requirements

a range of massage products and equipment appropriate to the hairdressing workplace

Relationship to other units

In the context of an assessmentonly andor a training delivery and assessment pathway this unit requires an assessment outcome that includes evidence of the application of communication skills and knowledge as specifically identified in the required skills and knowledge for this unit

none

WRHCSA Prepare clients for salon services

WRHCS201A Prepare clients for salon services

WRHWPA Assist colleagues providing multiple salon services as a team member

WRHWP201A Assist colleagues providing multiple salon services as a team member

SIRXCOMA Communicate in the workplace

SIRXCOM001A Communicate in the workplace.

Method of assessment

The following assessment methods are suggested

Observation of the learner performing a range of tasks in an actual or simulated work environment over sufficient time to demonstrate hisher handling of a range of contingencies Tasks may include

consultation with clients and other operators to confirm the services that will be provided after the head neck and shoulder massage

wrapping and gowning clients for head neck and shoulder massage

preparing for and performing head neck and shoulder massage services

Written questions regarding relevant occupational health and safety legislation and health regulations

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Client may include:

Observations may include:

Relevant legislation may include:

Workplace policies and procedures may include:

Massage product may include:

Massage techniques may include:

Client response may include: