Total number of units = 12

1 core unit plus

11 elective units, of which:

7 of the elective units must be selected from the elective units listed below

4 elective units may be selected from the elective units listed below, from this Training Package or from any current accredited course or endorsed Training Package at the same qualification level

if not listed below, 1 elective unit may be selected from a Certificate II qualification and 2 elective units may be taken from a Certificate IV qualification.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core Units

add topic BSBWHS302 Apply knowledge of WHS legislation in the workplace

Elective Units

add topic BSBADM311 Maintain business resources

add topic BSBCMM301 Process customer complaints

add topic BSBCUS301 Deliver and monitor a service to customers

add topic BSBDIV301 Work effectively with diversity

add topic BSBFIA301 Maintain financial records

add topic BSBFLM303 Contribute to effective workplace relationships

add topic BSBFLM305 Support operational plan

add topic BSBFLM306 Provide workplace information and resourcing plans

add topic BSBFLM309 Support continuous improvement systems and processes

add topic BSBFLM311 Support a workplace learning environment

add topic BSBFLM312 Contribute to team effectiveness

add topic BSBINM301 Organise workplace information

add topic BSBINM302 Utilise a knowledge management system

add topic BSBINN301 Promote innovation in a team environment

add topic BSBIPR301 Comply with organisational requirements for protection and use of intellectual property

add topic BSBITU301 Create and use databases

add topic BSBITU302 Create electronic presentations

add topic BSBITU303 Design and produce text documents

add topic BSBITU304 Produce spreadsheets

add topic BSBITU305 Conduct online transactions

add topic BSBITU306 Design and produce business documents

add topic BSBITU309 Produce desktop published documents

add topic BSBPRO301 Recommend products and services

add topic BSBPUR301 Purchase goods and services

add topic BSBSUS401 Implement and monitor environmentally sustainable work practices

add topic BSBWOR301 Organise personal work priorities and development

add topic BSBWOR302 Work effectively as an off-site worker

add topic BSBWRT301 Write simple documents

Entry Requirements