Total number of units = 12

5 core units plus

7 elective units, of which:

7 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level

if not listed below, 1 unit may be selected from either a Certificate II or Certificate IV qualification.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core Units

add topic BSBRKG301 Control records

add topic BSBRKG302 Undertake disposal

add topic BSBRKG303 Retrieve information from records

add topic BSBRKG304 Maintain business records

add topic BSBRKG305 Review recordkeeping functions

Elective Units

add topic BSBADM311 Maintain business resources

add topic BSBCMM301 Process customer complaints

add topic BSBCUS301 Deliver and monitor a service to customers

add topic BSBDIV301 Work effectively with diversity

add topic BSBFIA301 Maintain financial records

add topic BSBINM301 Organise workplace information

add topic BSBINM302 Utilise a knowledge management system

add topic BSBINN201 Contribute to workplace innovation

add topic BSBITU301 Create and use databases

add topic BSBITU302 Create electronic presentations

add topic BSBITU303 Design and produce text documents

add topic BSBITU304 Produce spreadsheets

add topic BSBITU305 Conduct online transactions

add topic BSBITU306 Design and produce business documents

add topic BSBITU309 Produce desktop published documents

add topic BSBPRO301 Recommend products and services

add topic BSBSUS401 Implement and monitor environmentally sustainable work practices

add topic BSBWOR301 Organise personal work priorities and development

add topic BSBWOR302 Work effectively as an offsite worker

add topic BSBWRT301 Write simple documents

Entry Requirements