Total number of units = 12

4 core units plus

8 elective units, of which:

4 elective units must be selected from Group A

up to 4 may be additional units from Group A or Group B

if not listed below, up to 2 electives may be from Diploma or above in the Business Services Training Package

if not listed below, 1 elective unit may be from any currently endorsed Training Package or accredited course at Diploma level.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core Units

add topic BSBLDR501 Develop and use emotional intelligence

add topic BSBMGT517 Manage operational plan

add topic BSBLDR502 Lead and manage effective workplace relationships

add topic BSBWOR502 Lead and manage team effectiveness

Elective Units

Group A

add topic BSBCUS501 Manage quality customer service

add topic BSBFIM501 Manage budgets and financial plans

add topic BSBHRM405 Support the recruitment, selection and induction staff

add topic BSBINN502 Build and sustain an innovative work environment

add topic BSBIPR501 Manage intellectual property to protect and grow business

add topic BSBLDR503 Communicate with influence

add topic BSBLDR504 Implement diversity in the workplace

add topic BSBMGT502 Manage people performance

add topic BSBMGT516 Facilitate continuous improvement

add topic BSBMGT518 Develop organisation policy

add topic BSBMGT519 Incorporate digital solutions into plans and practices

add topic BSBMGT520 Plan and manage the flexible workforce

add topic BSBPMG522 Undertake project work

add topic BSBRSK501 Manage risk

add topic BSBWHS501 Ensure a safe workplace

add topic BSBWOR501 Manage personal work priorities and professional development

Group B

add topic BSBADM502 Manage meetings

add topic BSBCOM503 Develop processes for the management of breaches in compliance requirements

add topic BSBFRA502 Manage a franchise operation

add topic BSBHRM511 Manage expatriate staff

add topic BSBHRM512 Develop and manage performance-management processes

add topic BSBHRM513 Manage workforce planning

add topic BSBINM501 Manage an information or knowledge management system

add topic BSBINN501 Establish systems that support innovation

add topic BSBLED501 Develop a workplace learning environment

add topic BSBMGT521 Plan, implement and review a quality assurance program

add topic BSBMKG507 Interpret market trends and developments

add topic BSBMKG512 Forecast international market and business needs

add topic BSBREL502 Build international business networks

add topic BSBSLS501 Develop a sales plan

add topic BSBSLS502 Lead and manage a sales team

add topic BSBSUS501 Develop workplace policy and procedures for sustainability

add topic BSBWRK510 Manage employee relations

Entry Requirements