use a range of workplace communication strategies for interacting confidently with clients and colleagues communicate in a culturally appropriate language and style consider possible language or literacy difficulties when communicating with others use verbal and non-verbal communication techniques that achieve effective and purposeful exchange of information, including: effective listening and questioning giving and receiving constructive feedback appropriate non-verbal techniques exploring options encouraging positive involvement and contributions identifying areas of agreement recording agreements culturally appropriate strategies, language and non-verbal cues variety of words and language structures to explain complex ideas to different audiences strategies to overcome barriers to communication take appropriate precautions and follow organisation's guidelines and procedures to ensure security of information when communicating confidential or sensitive information and when handling and storing records report possible breaches of security or misuse of information through appropriate channels in a timely manner record written communication in required format, style, structure and timeframe, ensuring that it complies with legislative requirements and organisational policies and procedures |