Certificate III in Kitchens and Bathrooms (Client Services)

This qualification describes the skills and knowledge required by those working in the kitchen or bathroom industry providing limited technical advice to customers within a showroom or domestic environment. Advice will relate to a standardised range of kitchen or bathroom designs and fittings to meet client design requirements.

Job roles/employment outcomes

The LMF32009 Certificate III in Kitchens and Bathrooms (Client Services) reflects vocational outcomes for those working in a sales environment providing technical and design information and advice on kitchen, bathroom, laundry or related products and design packages. Job roles such as showroom sales assistants, customer liaison, and marketing officers work in a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints.

This qualification is typically used to develop skills and a breadth, depth and complexity of knowledge in sales and other customer liaison techniques with limited technical information on kitchen and bathroom products and services and would cover selecting, adapting and transferring this skill and knowledge to new environments and providing technical advice and some leadership in resolution of specific problems. Application would be across a range of roles in a variety of contexts with some complexity in the extent and choice of options available and may involve some responsibility for others. Participation in teams including group or team coordination may be required.

Pathways into the qualification

This qualification may be accessed by direct entry. Credit can be granted towards this qualification by those who have completed a relevant Furnishing Certificate I or II qualification or achieved equivalent industry experience.

Pathways from the qualification

Further training pathways from this qualification include LMF40508 Certificate IV in Design of Kitchens, Bathrooms and Interior Spaces and relevant supervisory, management or competitive manufacturing qualifications.

Licensing considerations

There are no specific licences that relate to this qualification. However, depending on the jurisdiction, licensing or regulatory requirements may apply to the use of some units in this qualification. Local regulations should be checked for details.


Packaging Rules

To be awarded the LMF32009 Certificate III in Kitchens and Bathrooms (Client Services), competency must be achieved in thirteen (13) units of competency.

eight (8) core units of competency

five (5) elective units of competency.

Note: Where prerequisite units apply, these have been listed, and must be considered in the total number of units.


Complete all eight (8) units from this list.

Unit code

Unit title


add topic BSBCUS301A

Deliver and monitor a service to customers

add topic BSBDES202A

Evaluate the nature of design in a specific industry context

add topic LMFGN3001B

Read and interpret work documents

add topic LMFKB3001A

Identify processes in kitchen and bathroom projects

add topic LMFKB3007A

Provide advice on cabinet design features

add topic MEM16006A

Organise and communicate information

add topic MSAENV272B

Participate in environmentally sustainable work practices

add topic MSAPMOHS200A

Work safely


Select five (5) units from Groups A and B as specified below.

Group A

Select a minimum of two (2) units from Group A

Unit code

Unit title


add topic BSBCCO304B

Provide sales solutions to customers

add topic BSBCMM301A

Process customer complaints

add topic BSBDES301A

Explore the use of colour

add topic BSBDES305A

Source and apply information on the history and theory of design

add topic BSBFIA301A

Maintain financial records

add topic CUVCOR09B

Select and apply drawing techniques and media to represent and communicate the concept

add topic LMFFT4009B

Match furnishing styles/materials to customer requirements

add topic LMFGN3002B

Estimate and cost job

add topic LMFID4009A

Research architectural styles and movements

add topic LMFKB3008A

Identify cabinet construction and installation methods

add topic MEM16008A

Interact with computing technology

add topic MSACMT251A

Apply quality standards

add topic MSACMT271A

Use sustainable environmental practices

add topic MSAPMSUP201A

Receive or despatch goods

add topic SIRRRPK010A

Recommend home and home improvement products and services

add topic SIRXINV002A

Maintain and order stock

add topic SIRXSLS004A

Build relationships with customers

Group B

Up to three (3) relevant units may be chosen from units not already selected in Group A, or units available in this Training Package or in other endorsed Training Packages and accredited courses. Those units must be aligned at Certificate III level or Certificate IV level (maximum 1 Certificate IV unit).

Units selected from other Training Packages and accredited courses via Group B must be relevant to the qualification outcome and not duplicate units available within this qualification.

If Competitive Manufacturing units are chosen (identified as MSACM in the code), these should only be selected on the basis of work requirements.


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills


Employability Skill

Industry/enterprise requirements for this qualification include:


establish communication with customer

use interpersonal communication skills

interpret product related information

follow work instructions

provide relevant information

complete workplace documentation


work cooperatively with others

use skills of others to assist work activity

observe demonstrations of others

share workplace information


identify customer needs and problems

identify and address customer information needs

report hazards

determine requirements in own work to meet quality standards

seek skills and knowledge of supervisors to solve problems

Initiative and enterprise

identify and recommend improvements to own work processes

seek skill development support

monitor and adjust work activities in response to outcomes

assist customers with product suggestions to achieve their design ideas

Planning and organising

recognise hazards and follow hazard control measures

follow production sequences for a given process or product

identify customer service requirements

coordinate work activities to meet timelines


keep the work area clean and tidy at all times

monitor own work to ensure quality standards are achieved

understand own work activities and ask questions if required

apply safety procedures

follow operating instructions for equipment


ask questions to expand own understanding of work processes or requirements

demonstrate listening skills

identify own skill requirements and seek skill development

identify and access industry product and trend information

access operator manuals to assist own learning


operate equipment safely and according to operating standards

use information technologies