Certificate III in Public Safety (Defence Public Affairs)

Not applicable.


Qualification Requirement: 10 units

All 8 core units, plus 2 elective units

The elective units may be taken from the elective units listed below, or may include 2 units taken from within this Training Package or any other endorsed Training Package at the same qualification level or at a higher level.


Core Units

add topic PUACOM001C

Communicate in the workplace

add topic PUACOM002B

Provide services to clients

add topic PUACOM003B

Manage information

add topic PUACOM010B

Promote the organisation's mission and services

add topic PUACOM011B

Develop community awareness networks

add topic PUACOM012B

Liaise with the media at a local level

add topic PUADEFEQ001C

Work with equity and diversity

add topic PUADEFPR302B

Conduct an interview to support written material


Elective Units

add topic BSBCMN211A

Participate in workplace safety procedures

add topic BSBCMN302A

Organise personal work priorities and development

add topic BSBSUS201A

Participate in environmentally sustainable work practices

add topic PUAMAN002B

Administer work group resources

add topic PUATEA001B

Work in a team


BSB units have been imported from the BSB01 Business Services Training Package.

Information about customising PUA00 Public Safety Training Package qualifications is on page 12.


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills Summary for PUA31806 Certificate III in Public Safety (Defence Public Affairs)

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the PUA31806 Certificate III in Public Safety (Defence Public Affairs) have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Public Safety qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.

Employability Skill

Employability Skills Statement


communicate on a range of possible organisational responses to clients in a timely manner

deal with stakeholders in line with ethical and professional standards to develop trust and mutual understanding

develop working relationships with stakeholders and use in a way that provides identifiable benefits to the organisation and the community from shared expertise and resources

exercise courtesy, consideration and sensitivity with clients

follow procedures for dealing with difficult clients

interact with internal and external clients

locate, interpret and provide relevant information to requests

manage information to support the achievement of the organisation's objectives

obtain, complete and process all necessary documentation according to organisation's policy and procedures

provide advice to stakeholders that is consistent with organisation policy, needs, quality standards and legislative responsibilities

report the results of information gathering, analysis and synthesis within agreed timeframes

revise own writing to enhance meaning and effectiveness

submit recommendations for improving the information system

transcribe material accurately from oral to written text

use appropriate presentation techniques, style and language

use both verbal and non-verbal communication techniques

use language that can be readily understood by avoiding any misinterpretation


display strong interpersonal skills

encourage and support other team members meeting goals and objectives

guide and facilitate teams

implement effective team work

recognise and apply equity and diversity principles

recognise, value and adjust own behaviour to individual differences in the workplace by treating others with respect and dignity

seek assistance within the organisation when required

take part in group discussions and informal meetings

understand small group dynamics

understand the principles of team work and teams aims and objectives

work in an acceptable and non-discriminatory manner while establishing rapport and good working relationships with all colleagues

Problem solving

analyse information to identify relevant trends and developments in terms of the needs for which is acquired

apply statistical methods and use mathematical calculations

complete reports detailing activities, results and recommendations

evaluate public safety awareness activities in terms of their costs and benefits

gather, analyse and synthesise information for policy development and organisation decision making

use collection techniques, collection methods and evaluate information issues

Initiative and enterprise

identify a story through personal initiative or by following direction from the editor/or sub editor

Planning and organising

demonstrate understanding of, and apply throughout operation, occupational health and safety requirements and recognised safety precautions including those contained in procedures

establish interview parameters with subject

gather event details and support materials and present in a logical, relevant and concise manner to the media

identify information needs and sources

plan, prepare and conduct an interview to uncover information for a Defence publication

prepare plans to obtain information which is not available or accessible within the organisation

supply relevant and succinct information to the media when operational responsibilities are under control and when an organisational representative is available to talk to the media


comply with workplace equity and diversity practices

conduct self in a manner that shows sensitivity to the differences between colleagues

recognise the limit of own authority

work without supervision


develop analysis and display techniques, information collection and collation capabilities and information evaluation skills


use appropriate information technology and media equipment

use available technology to manage information

use management information systems (computers, communication channels, records management, procedures, manuals, protocol, legislation, and basic statistical information) by storing and retrieving data for decision making