Certificate II in Rail Customer Service
Rationale:
This is a general qualification for a person engaged in operations within the rail customer service environment undertaking a range of tasks involving known routines and procedures, and taking some responsibility for the quality of work outcomes.
Job roles:
The TLI22313 Certificate II in Rail Customer Service qualification is aligned to the following defined roles:
Booking Clerk
Customer Service Attendant/Assistant
Passenger Service Officer
Station Assistant/Officer.
Train Buffet Operator
Train Conductor