Diploma of Rail Operations Management


This is a general qualification for the management of rail operations.

This qualification requires the self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.

Application involves participation in the development of strategic initiatives as well as personal responsibility and autonomy in performing or organising others to carry out complex technical operations. It may include participation in teams, including those concerned with planning and evaluation functions. Group or team coordination may be involved.

Job roles:

Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include:

Network Controller

Passenger Services Manager

Rail Freight Manager

Rail Operations Manager

Rail Maintenance Manager.


Requirements for achievement of the qualification

A successful assessment outcome for a total of 14 units of competency comprising:

8 core units listed below


2 specialist elective units from one of the Groups AH listed below


4 general elective units
The general elective units may be selected from the general elective list or units not already selected from Group A, B, C, D, E, F, G, H. Two of these general elective units may be selected from any other TLI10 Transport and Logistics Training Package qualification or Skill Set, any other Training Package or state/territory accredited course; the general elective units selected must contribute to the vocational outcomes of the qualification.

Core Units




Communication & Calculation

add topic TLIE4032A

Use internal communication systems for rail industry regulatory compliance


Safety Management

add topic AHCOHS501A

Manage occupational health and safety processes

add topic TLIF4104A

Manage change in the rail safety environment

add topic TLIF4107A

Respond to notifiable rail safety occurrences

add topic TLIF5021A

Apply rail safeworking rules and procedures


Resource Management

add topic TLIL5066A

Apply rail resource management principles


Equipment & Systems Operation

add topic TLIW5001A

Apply rail communications systems

add topic TLIW5002A

Manage rail assets and interfaces

Specialist elective units

Select all units from one of the following specialist elective groups:

Group A: Rail Operations

Group B: Yard Operations

Group C: Passenger Operations

Group D: Freight/Heavy Haul Operations

Group E: Network Control

Group F: Rail Safety

Group G: Maintenance Operations

Group H: Incident management.

Group A: Rail Operations




Resource Management

add topic TLIL5073A

Manage train crewing and rostering


Equipment & Systems Operation

add topic TLIW5004A

Manage train planning

Group B: Yard Operations




Equipment Checking and Maintenance

add topic TLIB2122A

Apply awareness of fundamentals of rail operations in yards or sidings


Resource Management

add topic TLIL5069A

Manage a rail yard or terminal

Group C: Passenger Operations




Resource Management

add topic TLIL5071A

Manage rail passenger operations

add topic TLIL5073A

Manage train crewing and rostering

Group D: Freight/Heavy Haul Operations




Resource Management

add topic TLIL5019A

Implement and monitor transport logistics

add topic TLIL5070A

Manage rail freight operations

Group E: Network Control




Safety Management

add topic TLIF5024A

Develop plans for emergency response and recovery of rail networks


Equipment & Systems Operation

add topic TLIW5003A

Manage rail network control systems

Group F: Rail Safety




Safety Management

add topic TLIF4100A

Identify and meet rail safety regulatory compliance requirements

add topic TLIF4101A

Implement and maintain a rail safety culture

Group G: Maintenance Operations




Equipment Checking and Maintenance

add topic TLIB5010A

Plan and implement maintenance schedules


Resource Management

add topic TLIL5072A

Manage rail yard operations

Group H: Incident Management




Safety Management

add topic TLIF5017A

Investigate rail safety incidents

add topic TLIF5023A

Undertake a derailment investigation

General Elective Units




Safety Management

add topic CPPSEC5001A

Establish and maintain an occupational health and safety system

add topic TLIF4064A

Manage fatigue management policy and procedures

add topic TLIF4086A

Control and coordinate incident responses

add topic TLIF4094A

Ensure compliance with chain of responsibility

add topic TLIF4099A

Develop an application for, or variation to, rail accreditation

add topic TLIF5022A

Develop and manage fitness for work procedures


Customer Service

add topic BSBCUS501C

Manage quality customer service


Resource Management

add topic BSBHRM513A

Manage workforce planning

add topic BSBRSK401A

Identify risk and apply risk management processes

add topic PSPHR504A

Implement workforce planning and succession strategies

add topic TLIL4069A

Plan and coordinate protection for multiple worksites within limits of a work on track authority

add topic TLIL4081A

Ensure competency of rail safety workers

add topic TLIL5055A

Manage a supply chain

add topic TLIL5065A

Roster train crews



add topic PSPSEC602A

Manage security awareness

add topic TLIO5005A

Plan and manage security procedures for the enterprise


Administration and Finance

add topic BSBPMG416A

Apply project procurement procedures

add topic TLIP5035A

Manage budgets and financial plans

add topic TLIP5036A

Manage assets


Contract Procurement

add topic PSPPROC505A

Manage procurement risk

add topic TLIR5005A

Manage a contract



add topic TLIU4001A

Implement and monitor environmental protection policies and procedures


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills Summary for TLI50613 Diploma of Rail Operations Management

The following table contains a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Communicate effectively with managers, staff, clients and suppliers in the course of rail operations management

Listen to and interpret complex verbal information related to rail operations management including the clarification and confirmation of work requirements and the receiving of operational feedback

Read and interpret applicable regulations, policy documents, strategic plans, technical data, signage, labels, safety management systems, tenders, contracts, project plans, etc.

Speak clearly and directly on diverse and complex matters related to rail operations management including sharing data, requirements and procedures relevant to operations, issuing clear and timely instructions, communicating operational details to internal and external stakeholders, and providing support and feedback to staff

Write complex documents including communicating with internal and external stakeholders and preparing risk assessment reports and plans, project plans, specifications, tenders and technical reports

Responsibly negotiate complex issues with others in the course of rail operations management including resolving conflict, obtaining resources necessary to achieve objectives, creating and finalising contracts, and negotiating processes and procedures appropriate to statutory and legal requirements

Recognise and interpret non-verbal signs, signals and behaviour

Establish and implement organisation's communication systems and procedures

Establish and use networks including active involvement in business or professional networks and the building of relationships to provide benefits for the team and organisation

Use numeracy effectively to understand operational and costing data, prepare budgets, perform calculations, forecast resource requirements, and audit performance.


Provide leadership to staff

Manage the resolution of any interpersonal conflicts that may arise in the course of rail operations management

Motivate staff

Provide opportunities for staff to achieve and maintain competence

Coach, mentor and give feedback to staff

Provide information, instruction, training and supervision

Manage the avoidance and prevention of harassment of others in the workplace

Ensure the active participation of team members in meeting goals and objectives

Collaborate with staff and others in the course of rail operations management

Work collaboratively with suppliers and clients in the context of supply chain management

Define a role as part of a team including identifying the strengths of team members, understanding relationships between team members and understanding the roles and relationship between and among manager, team leaders, supervisors, etc.

Work with staff and other persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving

Develop practical solutions for problems arising in the course of rail operations management including assessing hazards and ensuring there are plans or processes to manage identified risks, monitoring issues which arise in the course of operations and creating, implementing and applying risk management systems

Manage hazards and risks in complex and diverse situations that may occur in the course of rail operations management

Solve problems in teams including allocating roles and responsibilities in response to changes in environment or circumstances, coordinating requirements and issues, and evaluating and monitoring performance

Show independence and initiative in identifying problems and solving them

Resolve customer concerns in relations to complex project issues including resolution of contract issues and the achievement of quality requirements and deadlines

Test assumptions taking the context of data and circumstances into account

Audit and review systems and plans

Use applicable mathematics to solve complex problems related to rail operations management.

Initiative and enterprise

Modify activities dependent on differing work situations and contingencies

Take appropriate initiatives in complex and diverse situations such as those above

Recognise and respond to changes in internal and external operating environments

Contribute to and manage continuous improvement processes

Be creative in approaches to change and innovation, in response to conflicts in coordination and allocation of resources and in both in encouraging input from staff and interactions between and amongst staff and teams

Translate ideas into action including applying consultative processes, developing plans, applying new technologies and concepts and gaining the support of internal and external stakeholders

Value input from staff

Manage the response to any contingencies and changes in equipment, standard operating procedures and the working environment.

Planning and organising

Establish operational and emergency plans, systems and procedures for the organisation

Allocate people and other resources to tasks including adapting allocations to cope with contingencies, delegating tasks and responsibilities to capable staff and clearly defining responsibilities

Establish and implement systems and procedures for maintaining compliance with applicable regulations and codes of practice

Establish and implement workplace security and safety management systems (where applicable)

Monitor, evaluate and report on operational performance and compliance

Collect, analyse, interpret and organise information needed during rail operations management activities

Prepare scope of work and work plans for self and team members

Be resourceful in planning for and assessing risk

Ensure feedback and other data contribute to improvements in operational effectiveness

Manage time and priorities in the course of rail operations management

Ensure feedback and other data contribute to improvements in operational effectiveness.

Self management

Interpret and apply relevant regulations and instructions

Establish and follow own work plans and schedules

Evaluate and monitor own work performance

Take responsibility for meeting own objectives

Have confidence in own vision and goals

Develop trust and confidence in staff and customers

Maintain effective networks.


Organise learning and assessment activities for others in the workplace

Manage adaptation of self and others in the workplace to any changes in systems, equipment and procedures and the workplace operating environment

Be open to new ideas and change and in particular facilitate and support change processes with staff and apply previous experience and feedback in formulating improvements to practice

Provide opportunities for instruction, coaching and mentoring others in the workplace as required

Contribute to the assessment of the competence of others in the workplace

Encourage the creation of a learning community in the workplace

Identify training needs for personnel and ensure that delegated tasks provide individuals with opportunities for development

Adapt own competence in response to any changes in rail operations management processes

Update own knowledge and skills required for rail operations management activities.


Use complex equipment and IT systems required during rail operations management activities involved in transport, rail operations, freight forwarding and customs broking

Apply a range of basic IT skills

Use IT to organise and access data including the monitoring of rail operations processes, the tracking of items and the recording and reporting of system status

Applying IT as a management tool to store and organise data

Implement and monitor operational and maintenance procedures and systems for equipment used during rail operations management activities involved in transport, rail operations, freight forwarding and customs broking

Implement and monitor the application of OH&S procedures when using IT and office equipment and facilities.