|
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Patient and client histories may include: | patient details: species, colour, breed, sex and markings brands, tattoos and/or microchip age, height and weight past or current treatment (e.g. vaccination status) animals' belongings client details: owner's name, address and contact details preferred payment method and details payment history. |
Range of animal species may include: | birds dogs, cats and horses small animals (e.g. rabbits, rodents, ferrets and guinea pigs) food-producing animals (e.g. cattle, pigs and sheep) wildlife or exotic animals (e.g. amphibians, reptiles and fish). |
Documentation may include: | admission form anaesthetic forms discharge instructions after care sheets. |
Emergency situations may include: | birthing problems car accident collapse haemorrhage poisoning respiratory distress. |
Clinic policies may include: | guidelines for the sale of medicines and animal treatments prescribed by the veterinary surgeon, differentiating between: over-the-counter sales permitted or prohibited responsible use of prescribed medications compliance with relevant legislative requirements. |
Animal restraints that may be used include: | collars and muzzles rearing bits, twitch or hobbles (used on horses) holding leads holding cages. Note: Chemical restraints are excluded. |
OHS and legislative requirements may include: | OHS legislation and regulations: chemical handling hygiene control manual handling responsibilities of employers, employees, visitors and contractors working with animals federal, state or territory legislation related to: animal welfare considerations client privacy companion animal legislation environmental management handling and dispensing of medications local council animal and business regulations notification of animal diseases and biohazards owner or breeder licence regulations Veterinary Surgeons Act and regulations wildlife regulations. |
OHS risks when working with animals may include: | animal bites, kicks, scratches and crush injuries biological hazardous waste and sharps disposal handling of chemicals and medicines gas leakage inhalation of aerosol particles intraocular contamination manual handling, including carrying, lifting and shifting needle pricks and cuts from other sharps release of infective agents (animal and human) slippery or uneven work surfaces zoonoses. |
Interpersonal skills may require: | having regard for personal space considerations listening and responding appropriately to what customers are communicating providing an opportunity for customers to confirm their requests questioning and seeking feedback from customers to confirm understanding of needs summarising and paraphrasing to check understanding of customers' messages using appropriate vocal tone and body language. |
Customer information needs may include: | range of products and services available specific needs of customers specialised or technical assistance needs. |
Personal and professional limitations may include: | clinic policies and procedures relating to the type of information and advice that can be provided by staff lack of knowledge in regard to: clinic policies and procedures OHS and other legal considerations specific products and product applications lack of skills in: handling difficult customers accessing and providing information. |
Clinic records may include: | electronic or manual systems: patient histories anaesthetic consent forms and treatment records clinic activities and individual animal care accounts invoice, statement and payment records restricted medication stocktake and use records other product stocktake records environmental control practices material safety data sheets (MSDS) safe work method statements (SWMS). |
Office routines may include: | balancing cash register and credit card transactions communication by telephone and email completing animal discharge documents dispatching pre-packed specimens making appointments photocopying processing credit cards and conducting electronic banking sending and receiving faxes unpacking orders word processing. |