The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

observing safety procedures and requirements

communicating effectively with others involved in or affected by the work

identifying and assessing hazardous situations and rectifying, or reporting to the relevant persons

applying OHS policies and procedures

identifying quality procedures

inspecting work undertaken by others

applying quality standards to work

communicating improvements

processing recommendations for change.

Context of and specific resources for assessment

This unit will normally need to be assessed as a discrete entity. Performance may involve the application of a range of contributory competencies

Assessment of this unit must be completed on the job or in a simulated work environment which reflects a range of quality processes and procedures

The prescribed outcome must be able to be achieved without direct supervision

The competence should be assessed within the context of the qualification being sought

The following should be made available:

a workplace or simulated workplace

situations requiring inspections of technical quality

worksite or equivalent instructions on quality working practices and/or standards

computer hardware and software, access to electronic communication

access to information.

Method of assessment

It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying quality circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements

Evidence of being able to:

access, interpret and apply service information

identify inspection requirements

use service tooling and equipment

observe safety procedures and requirements

provide customer service

prepare service reports

communicate with customers orally and in writing

maintain workplace documents.

Guidance information for assessment

Required skills

research and interpretive skills sufficient to locate, interpret and apply manufacturer procedures, workplace policies and procedures

analytical skills required for the identification and analysis of technical information

plain English literacy and communication skills in relation to dealing with others involved in the work

questioning and active listening skills, for example when obtaining information of technical quality working practices

as applied to own work activities, including making good use of time and resources, sorting out priorities and monitoring own performance

interacting effectively with other persons both on a one-to-one basis and in groups, including understanding and responding to the needs of a customer and working effectively as a member of a team to achieve a shared goal

such as number and space and techniques, estimation and approximation, for practical purposes

capacity to apply problem-solving strategies in purposeful ways, both in situations where the problem and the desired solution are clearly evident and in situations requiring critical thinking and a creative approach to achieve an outcome

combine the physical and sensory skills needed to operate equipment with understanding of scientific and technological principles needed to explore and adapt systems

Required knowledge

Knowledge of:

quality systems in a workplace

common automotive terminology

vehicle safety requirements

work planning processes

OHS regulations/requirements, equipment, material and personal safety requirements

enterprise quality systems and procedures

worksite environmental control measures

worksite reporting procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Quality procedures

Quality procedures may be:

contained in worksite quality system documentation, work instructions, safe work procedures, product specifications, equipment maintenance schedules, technical procedures, and adopted or specifically prepared standards

Quality inspections

Quality inspections may include:

periodic inspection during the job or observation at completion of the job to ensure all ordered parts have been fitted, components used meet manufacturer/component supplier specifications, invoicing complies with service/repair/parts order and contains sufficient details of labour and/or components used, reported and diagnosed problems have been confirmed as rectified via test procedures and presentation of the vehicle or equipment after service/repair meets manufacturer and enterprise standards

Legislative requirements

Legislative requirements may include:

state/territory OHS legislation, manufacturer/ component supplier specifications and safe operating procedures

environmental requirements, manual handling procedures and insurance requirements

Performance indicators

Performance indicators are to account for:

issues of time, quantity, quality and cost factors and may include establishing time targets for own work, identifying reasonable criteria for evaluating own work outcomes, identifying measures to avoid wastage, identifying reasonable criteria to judge internal and/or external customer satisfaction and identifying processes to ensure a 'right first time' approach

Loss and damage incidents

Loss and damage incidents may include:

personal injury, and loss and damage of plant, equipment and materials

Communications

Communications may be:

verbal, written or by telephone or electronic means

Information/documents

Information/documents may include:

manufacturer/component supplier specifications, enterprise operating procedures, supplier directories, parts catalogues, customer orders and industry/workplace codes of practice, material safety data sheets (MSDS) and HAZCHEM information