Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AVIL3002 Mapping and Delivery Guide
Complete aircraft dispatch duties

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AVIL3002 - Complete aircraft dispatch duties
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to complete aircraft dispatch duties, in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.It includes boarding passengers, communicating with flight crew and dispatching aircraft.This unit addresses aviation technical skill requirements (physical, mental and task-management abilities) related to resource management duties of ground operations personnel, and contributes to safe and effective performance in complex aviation operational environments.Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.Work is performed independently or under limited supervision as a single operator or within a team environment.Licensing, legislative, regulatory or certification requirements are applicable to this unit.Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or simulations

acceptable means of simulation assessment

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.

Prerequisites/co-requisites
Competency Field L – Resource Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Board passengers
  • Hazards are identified, risks are assessed and hazard management is implemented
  • On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically
  • Passenger details are added to passenger list and loading sheet and their boarding pass in accordance with manual processes
  • Passenger boarding pass is returned on confirmation in accordance with computerised processes
  • Appropriate action is taken in consultation with passenger to resolve boarding pass problems
  • Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved
  • Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge
  • Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section
  • Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility
       
Element: Communicate with flight crew
  • Appropriate communications are maintained with senior cabin/flight crew on aircraft to facilitate smooth and timely boarding of passengers
  • Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to senior cabin/flight crew on aircraft in accordance with workplace procedures
  • Once provisional load sheet has been signed by pilot in command, a copy is retained in accordance with workplace procedures
       
Element: Dispatch aircraft
  • On closing of aircraft door, authority is given to retract aerobridge/stairs
  • Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements
  • Appropriate people are consulted during aircraft dispatch operations
  • Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Board passengers

1.1

Hazards are identified, risks are assessed and hazard management is implemented

1.2

On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically

1.3

Passenger details are added to passenger list and loading sheet and their boarding pass in accordance with manual processes

1.4

Passenger boarding pass is returned on confirmation in accordance with computerised processes

1.5

Appropriate action is taken in consultation with passenger to resolve boarding pass problems

1.6

Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved

1.7

Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge

1.8

Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section

1.9

Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility

2

Communicate with flight crew

2.1

Appropriate communications are maintained with senior cabin/flight crew on aircraft to facilitate smooth and timely boarding of passengers

2.2

Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to senior cabin/flight crew on aircraft in accordance with workplace procedures

2.3

Once provisional load sheet has been signed by pilot in command, a copy is retained in accordance with workplace procedures

3

Dispatch aircraft

3.1

On closing of aircraft door, authority is given to retract aerobridge/stairs

3.2

Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements

3.3

Appropriate people are consulted during aircraft dispatch operations

3.4

Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment and operating environment in accordance with standard operating procedures

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying and correctly using relevant equipment

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

interpreting and following operational instructions and prioritising work

modifying activities depending on workplace contingencies, situations and environments

monitoring and anticipating operational problems and hazards and taking appropriate action

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following relevant regulations, instructions, procedures, information and signs

reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

working collaboratively with others when completing aircraft dispatch duties

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

airline on-time performance standards

baggage check-in limits and requirements

check-in records/documentation

methods to identify and resolve unlawful interference with aviation relevant to aircraft dispatch duties:

causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk

destroying an aircraft that is in service

doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

putting the safety of an aircraft at risk by communicating false or misleading information

putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities

taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence

policies and procedures concerning oversize/overweight cabin baggage

principles of customer service

problems that may occur when completing aircraft dispatch duties and appropriate action that should be taken in each case

procedures for assisting passengers with specific needs

relevant customs, quarantine, equal opportunity and anti-discrimination regulations

relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders for passenger handling and aircraft dispatch procedures

relevant WHS/OHS, hygiene and environmental procedures and regulations

risks that exist when completing aircraft dispatch duties and related risk control procedures and precautions

workplace standards and procedures for completing aircraft dispatch duties.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Board passengers

1.1

Hazards are identified, risks are assessed and hazard management is implemented

1.2

On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically

1.3

Passenger details are added to passenger list and loading sheet and their boarding pass in accordance with manual processes

1.4

Passenger boarding pass is returned on confirmation in accordance with computerised processes

1.5

Appropriate action is taken in consultation with passenger to resolve boarding pass problems

1.6

Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved

1.7

Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge

1.8

Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section

1.9

Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility

2

Communicate with flight crew

2.1

Appropriate communications are maintained with senior cabin/flight crew on aircraft to facilitate smooth and timely boarding of passengers

2.2

Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to senior cabin/flight crew on aircraft in accordance with workplace procedures

2.3

Once provisional load sheet has been signed by pilot in command, a copy is retained in accordance with workplace procedures

3

Dispatch aircraft

3.1

On closing of aircraft door, authority is given to retract aerobridge/stairs

3.2

Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements

3.3

Appropriate people are consulted during aircraft dispatch operations

3.4

Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Aircraft dispatch problems include one or more of the following:

cancellation of flight

crew rest seat no longer available

failed-to-board passengers

incidents classified as unlawful interference with aviation

malfunctioning aircraft

need to wait for passengers from a connecting flight

passengers who have lost their boarding pass

passengers with oversize/overweight cabin baggage

seating problem such as non-notified seat changes or an accidental double booking

security alert

Persons consulted during the dispatch of an aircraft will include:

aircraft resourcing staff

baggage handling staff

customer service manager on aircraft

ground support staff

other cabin crew and flight crew members

passengers

pilot in command

supervisors and managers

technical staff

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Hazards are identified, risks are assessed and hazard management is implemented 
On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically 
Passenger details are added to passenger list and loading sheet and their boarding pass in accordance with manual processes 
Passenger boarding pass is returned on confirmation in accordance with computerised processes 
Appropriate action is taken in consultation with passenger to resolve boarding pass problems 
Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved 
Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge 
Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section 
Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility 
Appropriate communications are maintained with senior cabin/flight crew on aircraft to facilitate smooth and timely boarding of passengers 
Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to senior cabin/flight crew on aircraft in accordance with workplace procedures 
Once provisional load sheet has been signed by pilot in command, a copy is retained in accordance with workplace procedures 
On closing of aircraft door, authority is given to retract aerobridge/stairs 
Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements 
Appropriate people are consulted during aircraft dispatch operations 
Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements 

Forms

Assessment Cover Sheet

AVIL3002 - Complete aircraft dispatch duties
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AVIL3002 - Complete aircraft dispatch duties

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: