Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AVIO2014A Mapping and Delivery Guide
Manage disruptive and or unlawful behaviour
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | AVIO2014A - Manage disruptive and or unlawful behaviour |
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Description | This unit involves the skills and knowledge required to manage disruptive and/or unlawful behaviour on transport systems, including monitoring passenger behaviour, identifying and attending to disruptive/unlawful activity, taking appropriate action to control disruptive/unlawful behaviour, and reporting and documenting incident(s). Licensing, legislative, regulatory or certification requirements are applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Work must be carried out in compliance with the relevant regulations of the relevant state/territory authorities related to the management of disruptive and/or unlawful behaviour on transport systems.Work is performed individually, but skills are required to work within a team environment. It involves the application of routine procedures and regulatory requirements to the management of disruptive and/or unlawful behaviour on transport systems. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | O – Security |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Monitor passenger behaviour |
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Element: Identify and resolve disruptive/unlawful activity |
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Element: Take action to control unlawful behaviour |
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Element: Report and document incident(s) |
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