The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Integrated demonstration of all elements of competency and their performance criteria
Knowledge of simple word processing functions
Knowledge of standard document layout
Knowledge of simple document design principles
Knowledge of organisational requirements for simple wordprocessed documents
Underpinning Knowledge*
* At this level the learner must demonstrate basic operational knowledge in a moderate range of areas.
The relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Knowledge of the purposes of and the uses and function of wordprocessing software.
Organisational requirements for ergonomics, work periods and breaks, and conservation techniques.
Formatting styles and rules of the organisation's style guide
Effect of formatting on readability and appearance of documents
Underpinning Skills
Keyboarding and technology skills
Literacy skills for reading and understanding the organisation's procedures; using basic models to produce a range of correspondence; using page layout to support text structure
Proofreading and editing skills for checking own work and re-reading for accuracy against original
Communication including questioning and clarifying
Problem solving skills to solve routine problems
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace. These may include:
workplace reference materials such as style guides
computer equipment with wordprocessing software
English dictionary
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 2) - to meet organisational requirements
Communicating ideas and information (Level 2) - through well-designed business documents
Planning and organising activities (Level 2) - to meet designated timelines
Working with teams and others (Level 2) - to determine document purpose and audience
Using mathematical ideas and techniques (Level 2) - to determine spatial design requirements
Solving problems (Level 2) - using manuals and on-line help
Using technology (Level 2) - to produce wordprocessing documents
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies
The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Integrated demonstration of all elements of competency and their performance criteria
Knowledge of simple word processing functions
Knowledge of standard document layout
Knowledge of simple document design principles
Knowledge of organisational requirements for simple wordprocessed documents
Underpinning Knowledge*
* At this level the learner must demonstrate basic operational knowledge in a moderate range of areas.
The relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Knowledge of the purposes of and the uses and function of wordprocessing software.
Organisational requirements for ergonomics, work periods and breaks, and conservation techniques.
Formatting styles and rules of the organisation's style guide
Effect of formatting on readability and appearance of documents
Underpinning Skills
Keyboarding and technology skills
Literacy skills for reading and understanding the organisation's procedures; using basic models to produce a range of correspondence; using page layout to support text structure
Proofreading and editing skills for checking own work and re-reading for accuracy against original
Communication including questioning and clarifying
Problem solving skills to solve routine problems
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace. These may include:
workplace reference materials such as style guides
computer equipment with wordprocessing software
English dictionary
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 2) - to meet organisational requirements
Communicating ideas and information (Level 2) - through well-designed business documents
Planning and organising activities (Level 2) - to meet designated timelines
Working with teams and others (Level 2) - to determine document purpose and audience
Using mathematical ideas and techniques (Level 2) - to determine spatial design requirements
Solving problems (Level 2) - using manuals and on-line help
Using technology (Level 2) - to produce wordprocessing documents
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies