Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBCUE502 Mapping and Delivery Guide
Establish a multicentre

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBCUE502 - Establish a multicentre
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to develop strategies to establish organisational systems for a multicentre that administers product or service support or sales, or manages information enquiries from consumers. It applies to individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies, and who will work closely with other members of an organisation and have a high degree of autonomy with managerial responsibility.A multicentre may be operated through extensive open workspaces, with workstations that may include computers and a telephone set/headset connected to a telecom switch. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan oversight of multicentre
  • Assess nature of multicentre
  • Develop multicentre plan incorporating needs of customers in planning processes
  • Ensure plans support quality, time and cost specifications agreed with customers
       
Element: Design multicentre service
  • Develop and use strategies to monitor progress in achieving product and service targets and standards
  • Develop and use strategies to obtain customer feedback to improve provision of products and services
  • Develop, procure and use resources to provide high-quality products and services to customers
  • Develop strategies to overcome problems and to adapt customer services, products and service delivery in consultation with appropriate individuals and groups
  • Record plans according to organisation’s systems and processes
       
Element: Implement plans to establish multicentre
  • Make provision for staffing or staff training requirements to facilitate achievement of targets and standards
  • Implement work processes and strategies
  • Implement monitoring processes to make provision for future evaluation of targets and standards
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan oversight of multicentre

1.1 Assess nature of multicentre

1.2 Develop multicentre plan incorporating needs of customers in planning processes

1.3 Ensure plans support quality, time and cost specifications agreed with customers

2 Design multicentre service

2.1 Develop and use strategies to monitor progress in achieving product and service targets and standards

2.2 Develop and use strategies to obtain customer feedback to improve provision of products and services

2.3 Develop, procure and use resources to provide high-quality products and services to customers

2.4 Develop strategies to overcome problems and to adapt customer services, products and service delivery in consultation with appropriate individuals and groups

2.5 Record plans according to organisation’s systems and processes

3 Implement plans to establish multicentre

3.1 Make provision for staffing or staff training requirements to facilitate achievement of targets and standards

3.2 Implement work processes and strategies

3.3 Implement monitoring processes to make provision for future evaluation of targets and standards

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan oversight of multicentre

1.1 Assess nature of multicentre

1.2 Develop multicentre plan incorporating needs of customers in planning processes

1.3 Ensure plans support quality, time and cost specifications agreed with customers

2 Design multicentre service

2.1 Develop and use strategies to monitor progress in achieving product and service targets and standards

2.2 Develop and use strategies to obtain customer feedback to improve provision of products and services

2.3 Develop, procure and use resources to provide high-quality products and services to customers

2.4 Develop strategies to overcome problems and to adapt customer services, products and service delivery in consultation with appropriate individuals and groups

2.5 Record plans according to organisation’s systems and processes

3 Implement plans to establish multicentre

3.1 Make provision for staffing or staff training requirements to facilitate achievement of targets and standards

3.2 Implement work processes and strategies

3.3 Implement monitoring processes to make provision for future evaluation of targets and standards

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess nature of multicentre 
Develop multicentre plan incorporating needs of customers in planning processes 
Ensure plans support quality, time and cost specifications agreed with customers 
Develop and use strategies to monitor progress in achieving product and service targets and standards 
Develop and use strategies to obtain customer feedback to improve provision of products and services 
Develop, procure and use resources to provide high-quality products and services to customers 
Develop strategies to overcome problems and to adapt customer services, products and service delivery in consultation with appropriate individuals and groups 
Record plans according to organisation’s systems and processes 
Make provision for staffing or staff training requirements to facilitate achievement of targets and standards 
Implement work processes and strategies 
Implement monitoring processes to make provision for future evaluation of targets and standards 

Forms

Assessment Cover Sheet

BSBCUE502 - Establish a multicentre
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBCUE502 - Establish a multicentre

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: