Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUE504 Mapping and Delivery Guide
Integrate customer engagement within the organisation
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | BSBCUE504 - Integrate customer engagement within the organisation |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to fully integrate customer engagement to ensure customers maintain a high profile and significance within the organisation.It applies to individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies, and who will work closely with other members of an organisation and have a high degree of autonomy with managerial responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify and analyse interdependencies |
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Element: Analyse value and service chain and identify gaps |
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Element: Prepare plan to close value and service chain gaps |
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Element: Integrate market intelligence capture into operations |
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Element: Report market intelligence to other corporate departments |
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