Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBFLM303 Mapping and Delivery Guide
Contribute to effective workplace relationships

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBFLM303 - Contribute to effective workplace relationships
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation.This unit applies to individuals who use leadership skills including motivation, mentoring and coaching to develop efficient, effective and unified teams and facilitate communication between team members and management of the organisation.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Seek, receive and communicate information and ideas
  • Collect information associated with the achievement of work responsibilities from appropriate sources
  • Communicate ideas and information to diverse audiences in an appropriate and sensitive manner
  • Seek contributions from internal and external sources to develop and refine new ideas and approaches in accordance with organisational processes
  • Facilitate consultation processes to allow employees to contribute to issues related to their work, and promptly communicate outcomes of consultation to the work team
  • Promptly deal with and resolve issues raised, or refer them to relevant personnel
       
Element: Encourage trust and confidence
  • Treat people with integrity, respect and empathy
  • Encourage effective relationships within the framework of the organisation’s social, ethical and business standards
  • Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
  • Adjust interpersonal styles and methods in relation to the organisation’s social and cultural environment
       
Element: Identify and use networks and relationships
  • Identify and utilise workplace networks to help build relationships
  • Identify and describe the value and benefits of networks and other work relationships for the team and the organisation
       
Element: Contribute to positive outcomes
  • Identify difficulties and take action to rectify the situation within own level of responsibility according to organisational and legal requirements
  • Support colleagues in resolving work difficulties
  • Regularly review workplace outcomes and implement improvements in consultation with relevant personnel
  • Identify and resolve poor work performance within own level of responsibility and according to organisational policies
  • Deal constructively with conflict, within the organisation’s established processes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Seek, receive and communicate information and ideas

1.1 Collect information associated with the achievement of work responsibilities from appropriate sources

1.2 Communicate ideas and information to diverse audiences in an appropriate and sensitive manner

1.3 Seek contributions from internal and external sources to develop and refine new ideas and approaches in accordance with organisational processes

1.4 Facilitate consultation processes to allow employees to contribute to issues related to their work, and promptly communicate outcomes of consultation to the work team

1.5 Promptly deal with and resolve issues raised, or refer them to relevant personnel

2 Encourage trust and confidence

2.1 Treat people with integrity, respect and empathy

2.2 Encourage effective relationships within the framework of the organisation’s social, ethical and business standards

2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

2.4 Adjust interpersonal styles and methods in relation to the organisation’s social and cultural environment

3 Identify and use networks and relationships

3.1 Identify and utilise workplace networks to help build relationships

3.2 Identify and describe the value and benefits of networks and other work relationships for the team and the organisation

4 Contribute to positive outcomes

4.1 Identify difficulties and take action to rectify the situation within own level of responsibility according to organisational and legal requirements

4.2 Support colleagues in resolving work difficulties

4.3 Regularly review workplace outcomes and implement improvements in consultation with relevant personnel

4.4 Identify and resolve poor work performance within own level of responsibility and according to organisational policies

4.5 Deal constructively with conflict, within the organisation’s established processes

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Seek, receive and communicate information and ideas

1.1 Collect information associated with the achievement of work responsibilities from appropriate sources

1.2 Communicate ideas and information to diverse audiences in an appropriate and sensitive manner

1.3 Seek contributions from internal and external sources to develop and refine new ideas and approaches in accordance with organisational processes

1.4 Facilitate consultation processes to allow employees to contribute to issues related to their work, and promptly communicate outcomes of consultation to the work team

1.5 Promptly deal with and resolve issues raised, or refer them to relevant personnel

2 Encourage trust and confidence

2.1 Treat people with integrity, respect and empathy

2.2 Encourage effective relationships within the framework of the organisation’s social, ethical and business standards

2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

2.4 Adjust interpersonal styles and methods in relation to the organisation’s social and cultural environment

3 Identify and use networks and relationships

3.1 Identify and utilise workplace networks to help build relationships

3.2 Identify and describe the value and benefits of networks and other work relationships for the team and the organisation

4 Contribute to positive outcomes

4.1 Identify difficulties and take action to rectify the situation within own level of responsibility according to organisational and legal requirements

4.2 Support colleagues in resolving work difficulties

4.3 Regularly review workplace outcomes and implement improvements in consultation with relevant personnel

4.4 Identify and resolve poor work performance within own level of responsibility and according to organisational policies

4.5 Deal constructively with conflict, within the organisation’s established processes

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Collect information associated with the achievement of work responsibilities from appropriate sources 
Communicate ideas and information to diverse audiences in an appropriate and sensitive manner 
Seek contributions from internal and external sources to develop and refine new ideas and approaches in accordance with organisational processes 
Facilitate consultation processes to allow employees to contribute to issues related to their work, and promptly communicate outcomes of consultation to the work team 
Promptly deal with and resolve issues raised, or refer them to relevant personnel 
Treat people with integrity, respect and empathy 
Encourage effective relationships within the framework of the organisation’s social, ethical and business standards 
Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance 
Adjust interpersonal styles and methods in relation to the organisation’s social and cultural environment 
Identify and utilise workplace networks to help build relationships 
Identify and describe the value and benefits of networks and other work relationships for the team and the organisation 
Identify difficulties and take action to rectify the situation within own level of responsibility according to organisational and legal requirements 
Support colleagues in resolving work difficulties 
Regularly review workplace outcomes and implement improvements in consultation with relevant personnel 
Identify and resolve poor work performance within own level of responsibility and according to organisational policies 
Deal constructively with conflict, within the organisation’s established processes 

Forms

Assessment Cover Sheet

BSBFLM303 - Contribute to effective workplace relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBFLM303 - Contribute to effective workplace relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: