Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBITU305 Mapping and Delivery Guide
Conduct online transactions

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBITU305 - Conduct online transactions
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to undertake a range of online transactions, including banking, and buying and selling products and services.It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of conducting online transactions to provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify and investigate online service provider
  • Undertake online research to identify suppliers of required products/services
  • Assess service provider confidentiality, security and privacy facilities in accordance with individual and organisational requirements
  • Assess potential products/services for authenticity
       
Element: Perform online transactions
  • Confirm organisational requirements for products/services to be obtained
  • Ensure authentication information is secured in accordance with organisational requirements
  • Use appropriate online functions to obtain required products/services
  • Report any difficulties in accessing or using online facilities to the service provider
  • Complete transaction and ensure products/services are received in accordance with terms of online transaction
       
Element: Maintain records of online transactions
  • Maintain records of transactions in accordance with organisational policy, procedures and level of authority
  • Compare organisational records with online records and deal with irregularities according to organisational policy and procedures
       
Element: Review online transactions
  • Review obtained products/services rendered to determine quality, timeliness and level of customer service in relation to advertised profile
  • Make recommendations regarding continued or future use of online service provider, as supported by transaction history
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify and investigate online service provider

1.1 Undertake online research to identify suppliers of required products/services

1.2 Assess service provider confidentiality, security and privacy facilities in accordance with individual and organisational requirements

1.3 Assess potential products/services for authenticity

2. Perform online transactions

2.1 Confirm organisational requirements for products/services to be obtained

2.2 Ensure authentication information is secured in accordance with organisational requirements

2.3 Use appropriate online functions to obtain required products/services

2.4 Report any difficulties in accessing or using online facilities to the service provider

2.5 Complete transaction and ensure products/services are received in accordance with terms of online transaction

3. Maintain records of online transactions

3.1 Maintain records of transactions in accordance with organisational policy, procedures and level of authority

3.2 Compare organisational records with online records and deal with irregularities according to organisational policy and procedures

4. Review online transactions

4.1 Review obtained products/services rendered to determine quality, timeliness and level of customer service in relation to advertised profile

4.2 Make recommendations regarding continued or future use of online service provider, as supported by transaction history

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify and investigate online service provider

1.1 Undertake online research to identify suppliers of required products/services

1.2 Assess service provider confidentiality, security and privacy facilities in accordance with individual and organisational requirements

1.3 Assess potential products/services for authenticity

2. Perform online transactions

2.1 Confirm organisational requirements for products/services to be obtained

2.2 Ensure authentication information is secured in accordance with organisational requirements

2.3 Use appropriate online functions to obtain required products/services

2.4 Report any difficulties in accessing or using online facilities to the service provider

2.5 Complete transaction and ensure products/services are received in accordance with terms of online transaction

3. Maintain records of online transactions

3.1 Maintain records of transactions in accordance with organisational policy, procedures and level of authority

3.2 Compare organisational records with online records and deal with irregularities according to organisational policy and procedures

4. Review online transactions

4.1 Review obtained products/services rendered to determine quality, timeliness and level of customer service in relation to advertised profile

4.2 Make recommendations regarding continued or future use of online service provider, as supported by transaction history

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Undertake online research to identify suppliers of required products/services 
Assess service provider confidentiality, security and privacy facilities in accordance with individual and organisational requirements 
Assess potential products/services for authenticity 
Confirm organisational requirements for products/services to be obtained 
Ensure authentication information is secured in accordance with organisational requirements 
Use appropriate online functions to obtain required products/services 
Report any difficulties in accessing or using online facilities to the service provider 
Complete transaction and ensure products/services are received in accordance with terms of online transaction 
Maintain records of transactions in accordance with organisational policy, procedures and level of authority 
Compare organisational records with online records and deal with irregularities according to organisational policy and procedures 
Review obtained products/services rendered to determine quality, timeliness and level of customer service in relation to advertised profile 
Make recommendations regarding continued or future use of online service provider, as supported by transaction history 

Forms

Assessment Cover Sheet

BSBITU305 - Conduct online transactions
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBITU305 - Conduct online transactions

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: