Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBLDR503 Mapping and Delivery Guide
Communicate with influence

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBLDR503 - Communicate with influence
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others.It applies to managers and leaders who identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate clearly
  • Confirm the authority or mandate to present business views or position
  • Respect protocols and confidentiality of information
  • Clarify the audience information needs and prepare a position
  • Use language that is appropriate for the audience
  • Use active listening to seek stakeholder and other organisation input and achieve a balanced exchange of views
  • Seek immediate feedback to ensure that the views expressed by all stakeholders have been understood
       
Element: Present and negotiate persuasively
  • Identify key individuals and target groups for their value to advance the business interests
  • Prepare realistic positions and supporting arguments in advance in anticipation of the likely expectations and tactics of others
  • Respect values, concerns and views of others and keep lines of communication open
  • Acknowledge differences of opinion to encourage the rigorous examination of all options
  • Use a variety of communication styles to present business positions to best effect
  • Seek mutually beneficial solutions by establishing areas of common ground and potential compromise
  • Keep negotiations focused on key issues and moving forward towards a final resolution
  • Adhere to agreements in order to maintain the credibility and trust of others
       
Element: Participate in and lead, meetings effectively
  • Identify the need for meetings and program meetings in response to the need
  • Use an agenda and efficient, inclusive meeting procedures to maximise participation and maintain order
  • Prepare summaries of key issues and possible options disseminated in advance
  • Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise
  • Outcomes of meetings are promptly summarised for action and distributed to stakeholders, as required
       
Element: Make presentations at meetings, forums and conferences
  • Select appropriate forums to present business positions to best effect
  • Obtain reliable information and advice to prepare appropriate presentations.
  • Adapt language, explanations, media and information/entertainment balance to meet the needs of the audience
  • Respond to questions openly and honestly
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate clearly

1.1 Confirm the authority or mandate to present business views or position

1.2 Respect protocols and confidentiality of information

1.3 Clarify the audience information needs and prepare a position

1.4 Use language that is appropriate for the audience

1.5 Use active listening to seek stakeholder and other organisation input and achieve a balanced exchange of views

1.6 Seek immediate feedback to ensure that the views expressed by all stakeholders have been understood

2. Present and negotiate persuasively

2.1 Identify key individuals and target groups for their value to advance the business interests

2.2 Prepare realistic positions and supporting arguments in advance in anticipation of the likely expectations and tactics of others

2.3 Respect values, concerns and views of others and keep lines of communication open

2.4 Acknowledge differences of opinion to encourage the rigorous examination of all options

2.5 Use a variety of communication styles to present business positions to best effect

2.6 Seek mutually beneficial solutions by establishing areas of common ground and potential compromise

2.7 Keep negotiations focused on key issues and moving forward towards a final resolution

2.8 Adhere to agreements in order to maintain the credibility and trust of others

3. Participate in and lead, meetings effectively

3.1 Identify the need for meetings and program meetings in response to the need

3.2 Use an agenda and efficient, inclusive meeting procedures to maximise participation and maintain order

3.3 Prepare summaries of key issues and possible options disseminated in advance

3.4 Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise

3.5 Outcomes of meetings are promptly summarised for action and distributed to stakeholders, as required

4. Make presentations at meetings, forums and conferences

4.1 Select appropriate forums to present business positions to best effect

4.2 Obtain reliable information and advice to prepare appropriate presentations.

4.3 Adapt language, explanations, media and information/entertainment balance to meet the needs of the audience

4.4 Respond to questions openly and honestly

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate clearly

1.1 Confirm the authority or mandate to present business views or position

1.2 Respect protocols and confidentiality of information

1.3 Clarify the audience information needs and prepare a position

1.4 Use language that is appropriate for the audience

1.5 Use active listening to seek stakeholder and other organisation input and achieve a balanced exchange of views

1.6 Seek immediate feedback to ensure that the views expressed by all stakeholders have been understood

2. Present and negotiate persuasively

2.1 Identify key individuals and target groups for their value to advance the business interests

2.2 Prepare realistic positions and supporting arguments in advance in anticipation of the likely expectations and tactics of others

2.3 Respect values, concerns and views of others and keep lines of communication open

2.4 Acknowledge differences of opinion to encourage the rigorous examination of all options

2.5 Use a variety of communication styles to present business positions to best effect

2.6 Seek mutually beneficial solutions by establishing areas of common ground and potential compromise

2.7 Keep negotiations focused on key issues and moving forward towards a final resolution

2.8 Adhere to agreements in order to maintain the credibility and trust of others

3. Participate in and lead, meetings effectively

3.1 Identify the need for meetings and program meetings in response to the need

3.2 Use an agenda and efficient, inclusive meeting procedures to maximise participation and maintain order

3.3 Prepare summaries of key issues and possible options disseminated in advance

3.4 Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise

3.5 Outcomes of meetings are promptly summarised for action and distributed to stakeholders, as required

4. Make presentations at meetings, forums and conferences

4.1 Select appropriate forums to present business positions to best effect

4.2 Obtain reliable information and advice to prepare appropriate presentations.

4.3 Adapt language, explanations, media and information/entertainment balance to meet the needs of the audience

4.4 Respond to questions openly and honestly

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Confirm the authority or mandate to present business views or position 
Respect protocols and confidentiality of information 
Clarify the audience information needs and prepare a position 
Use language that is appropriate for the audience 
Use active listening to seek stakeholder and other organisation input and achieve a balanced exchange of views 
Seek immediate feedback to ensure that the views expressed by all stakeholders have been understood 
Identify key individuals and target groups for their value to advance the business interests 
Prepare realistic positions and supporting arguments in advance in anticipation of the likely expectations and tactics of others 
Respect values, concerns and views of others and keep lines of communication open 
Acknowledge differences of opinion to encourage the rigorous examination of all options 
Use a variety of communication styles to present business positions to best effect 
Seek mutually beneficial solutions by establishing areas of common ground and potential compromise 
Keep negotiations focused on key issues and moving forward towards a final resolution 
Adhere to agreements in order to maintain the credibility and trust of others 
Identify the need for meetings and program meetings in response to the need 
Use an agenda and efficient, inclusive meeting procedures to maximise participation and maintain order 
Prepare summaries of key issues and possible options disseminated in advance 
Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise 
Outcomes of meetings are promptly summarised for action and distributed to stakeholders, as required 
Select appropriate forums to present business positions to best effect 
Obtain reliable information and advice to prepare appropriate presentations. 
Adapt language, explanations, media and information/entertainment balance to meet the needs of the audience 
Respond to questions openly and honestly 

Forms

Assessment Cover Sheet

BSBLDR503 - Communicate with influence
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBLDR503 - Communicate with influence

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: