- BSBMGT404A - Lead and facilitate off site staff
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBMGT404A Mapping and Delivery Guide
Lead and facilitate off site staff
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | BSBMGT404A - Lead and facilitate off site staff |
|---|---|---|---|
| Description | This unit describes the performance outcomes, skills and knowledge required to supervise staff who perform agreed duties at an alternative site (usually home) during some or all of the scheduled work hours. OFF SITE WORK is a flexible employment option that meets all legal and regulatory employment requirements.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
| Employability Skills | This unit contains employability skills. | ||
| Learning Outcomes and Application | This unit applies to frontline managers who may be supervisors or team leaders who have responsibility for overseeing the work of off site staff.Increasingly, managers and staff are at different locations and the opportunities for face to face communication are reduced. In these cases managers must develop different techniques and approaches to ensure quality standards and work outcomes are met. | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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| Prerequisites/co-requisites | |||
| Competency Field | Management and Leadership - Management | ||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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| Elements of Competency | Performance Criteria | |||||||
| Element: Facilitate off site work outcomes |
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| Element: Support off site staff |
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| Element: Manage off site staff performance |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: strategies to facilitate work and provide support for off-site staff methods for providing feedback and adapting the performance management system so that work outcomes are met knowledge of legal and ethical requirements for e-work. |
Context of and specific resources for assessment | Assessment must ensure: access to appropriate documentation and resources normally used in the workplace. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies and scenarios assessment of written reports demonstration of techniques direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate |
Guidance information for assessment | |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
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Required skills |
communication skills to negotiate and manage conflict and to manage performance computer skills to undertake online communication literacy skills to interpret requirements and to document performance management outcomes numeracy skills to determine time lines and milestones. |
Required knowledge |
e-work policy and practices legal and ethical requirements for e-work occupational health and safety relationship management. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Role and responsibilities of supervisors of off-site work supervisors may include: | assessing progress coaching early identification and handling of problems flexibility in supervisory practices focus on quality of work rather than time spent goal setting including off-site staff in office meetings, both official and social off-site visits management based on outcomes recruitment and selection regular feedback telephone supervision |
Off-site work may include: | home-based work where staff members work at home with access to various types of employer equipment, databases and networks hotelling or hot-desking where employees work out of the office for significant periods of time but can reserve a workspace, for example office or workstation in the organisation's facilities staff who travel and work in remote locations telecommuting where employees are physically situated at an alternative workplace such as a home office and continue to carry out their duties virtual office, which is a remote electronic work station for employees or work station for self-employed workers |
Legal and organisational requirements of off-site work may include: | business contents insurance against damage and theft other insurance e.g. travel public liability taxation law workers compensation for work related injury/accident |
Regular meetings may involve: | meeting with mentor/supervisor or with other team members or stakeholders periodic meetings at the off-site workplace periodic meetings at the organisation's premises |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Clarify roles and responsibilities of off-site work supervisors with management and off-site staff | |||
| Provide leadership and direction to off-site staff to foster independent self-managed work practices that address agreed outcomes in terms of quality and milestones | |||
| Ensure that work objectives for off-site staff are linked to measurable targets and include agreed timeframes | |||
| Use participative, transparent decision making to review work allocation responsibilities of off-site staff and related on-site staff | |||
| Provide guidance to off-site staff to establish and maintain a supportive working environment in accordance with legal and organisational requirements | |||
| Assign key personnel/mentors to support off-site staff and to provide a link between off-site staff and the organisation | |||
| Establish and maintain effective working relations between on-site staff and off-site staff through regular meetings and other occasions used to build organisational culture and values | |||
| Plan and conduct regular meetings to determine individual progress, identify needs, clarify and solve issues, and provide networking opportunities | |||
| Evaluate performance against agreed goals and targets, and address in accordance with organisational policy and practice | |||
| Address problems in work performance through constructive solutions identified with off-site staff | |||
| Ensure evidence relating to performance is valid, documented and evaluated to identify learning and development requirements |
Forms
Assessment Cover Sheet
BSBMGT404A - Lead and facilitate off site staff
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
BSBMGT404A - Lead and facilitate off site staff
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: