Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCCCS016 Mapping and Delivery Guide
Respond to client needs
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | CHCCCS016 - Respond to client needs |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.The unit applies to workers in a range of community services contexts who provide person-centred support to clients.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Elements define the essential outcomes | ||||||||
Element: Establish an interpersonal relationship with the client |
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Element: Identify the range of issues impacting on the client |
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Element: Analyse information to determine course of action |
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Element: Refer client to other services to provide additional support |
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