Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCW402C Mapping and Delivery Guide
Implement a case work strategy

Version 1.0
Issue Date: December 2018


Qualification -
Unit of Competency CHCCW402C - Implement a case work strategy
Description This unit describes the knowledge and skills required to implement an effective working relationship with clients under a case management framework
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application This unit may apply in a range of community service contexts
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish an appropriate working relationship with clients
  • Routinely use effective strategies to ensure:
       
Element: clients identify their needs and goals
       
Element: individual and cultural differences are addressed
       
Element: areas of resistance/conflict are identified and appropriately resolved
       
Element: appropriate levels of consultation are implemented
       
Element: the experience and life skills of the client are appropriately addressed
       
Element: relevant information is collected
  • Implement processes to reach agreement on meeting procedures, consequences of actions and cooperative relationship
  • Clarify negotiable and non negotiable aspects of intervention
  • Define and maintain boundaries between client and worker, including roles, responsibilities and accountabilities, to ensure compliance with statutory requirements and duty of care responsibilities
  • Implement strategies to ensure all dealings with clients reflect appropriate expression of value systems and consideration of emotional impact of intervention
       
Element: Promote preventative strategies
  • Provide a full range of opportunities for clients to engage in identification of problems and solutions
  • Employ a range of strategies to assist clients to meet specific targets and to gain control over their lives
  • Identify, develop and initiate an appropriate range of opportunities in accordance with organisation policies and procedures and client needs
  • Encourage and monitor client progress and involvement in activities and take appropriate action to maximise individual skill development
       
Element: Provide a specialist service to clients
  • Complete and maintain all appropriate documentation in accordance with organisation and statutory standards and requirements
  • Implement procedures to facilitate information sharing between key stakeholders
  • Ensure all dealings with the client/s reflect:
       
Element: accepted organisation standards of behaviour
       
Element: mutual respect
       
Element: commitment to information sharing and dissemination
       
Element: adherence to agreed plan
       
Element: sensitivity to cultural, family and individual differences
       
Element: ability to work with the client in the context of the family and broader community
       
Element: application of the organisation's philosophy
       
Element: compliance with statutory requirements and duty of care responsibilities
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to:

an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning or evidence gathered from the workplace


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Relevant policy, procedures and legislation

Cultural protocols and systems

Statutory requirements

Group processes

Appropriate social work theories

Client worker relationships

Range of services - programs available

Essential skills:

It is critical that the candidate demonstrate the ability to:

Facilitate exploration of issues

Establish role definitions

Identify and work constructively with conflict and resistance

Monitor own positions and reactions

Clarify differences in perception

Undertake problem exploration within a pro active framework

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Devise and develop tasks to help clients understanding and problem solving efforts

Demonstrate application of skills in:

working with conflict, resistance and levels of risk

empathy, engagement and rapport building

effective listening

goal clarification

communicating interest, respect and concern

articulating clearly boundaries of own role

recognising signs and triggers for dependency

constructive use of personal and professional authority and influence to support or confront

interpersonal relationship

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

The contexts of working with clients include:

Contact with a service on a voluntary or involuntary basis

Contact with a statutory activity e.g. Notification, first juvenile offence

Within an intervention

Within a support activity or service

Working relationship will be within requirements established by:

Commonwealth and state legislation

International conventions relating to the rights of children and young persons

Organisation policy and procedures

Relevant program standards

Organisation codes of conduct, ethics

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Routinely use effective strategies to ensure: 
 
 
 
 
 
Implement processes to reach agreement on meeting procedures, consequences of actions and cooperative relationship 
Clarify negotiable and non negotiable aspects of intervention 
Define and maintain boundaries between client and worker, including roles, responsibilities and accountabilities, to ensure compliance with statutory requirements and duty of care responsibilities 
Implement strategies to ensure all dealings with clients reflect appropriate expression of value systems and consideration of emotional impact of intervention 
Provide a full range of opportunities for clients to engage in identification of problems and solutions 
Employ a range of strategies to assist clients to meet specific targets and to gain control over their lives 
Identify, develop and initiate an appropriate range of opportunities in accordance with organisation policies and procedures and client needs 
Encourage and monitor client progress and involvement in activities and take appropriate action to maximise individual skill development 
Complete and maintain all appropriate documentation in accordance with organisation and statutory standards and requirements 
Implement procedures to facilitate information sharing between key stakeholders 
Ensure all dealings with the client/s reflect: 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

CHCCW402C - Implement a case work strategy
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCCW402C - Implement a case work strategy

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: