Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPCLO1041A Mapping and Delivery Guide
Apply basic communication skills
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | CPPCLO1041A - Apply basic communication skills |
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Description | This unit of competency specifies the outcomes required to apply basic verbal, non-verbal and written communication skills for effective interaction with cleaning industry clients and colleagues. It requires the ability to exchange information accurately, interpret and follow routine instructions, and demonstrate appropriate communication techniques when working with others from varying backgrounds. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit of competency supports employees without managerial or supervisory responsibilities. Work would usually be carried out under direct supervision and within organisational guidelines. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive and relay information. |
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