Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPHSA5003 Mapping and Delivery Guide
Manage quality assurance of NatHERS assessments

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CPPHSA5003 - Manage quality assurance of NatHERS assessments
Description
Employability Skills
Learning Outcomes and Application This unit of competency specifies the outcomes required to manage quality systems within an organisation to ensure that business processes consistently deliver Nationwide House Energy Rating Scheme (NatHERS) assessments that meet customers’ and other stakeholders’ quality expectations and legal and regulatory requirements.The unit supports the work of NatHERS assessors engaged in managing quality assurance of their assessments.In some jurisdictions, this unit of competency may form part of the accreditation, licensing, legislative, regulatory or certification requirements for NatHERS assessors.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The following must be present and available to learners during assessment activities:

equipment:

computer equipment suitable to collect, collate and analyse information relating to quality systems for organisations providing NatHERS assessment services

materials:

relevant codes, standards and government regulations

technical reference library with current publications on quality management and the administrative and governance arrangements for NatHERS

relationships with team members and supervisor:

assessment activities are performed on an individual basis under general supervision.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish quality NatHERS assessment system.
  • Quality assurance policy is established, documented and communicated to all people in the organisation.
  • Quality standards are identified that are relevant to the provision of NatHERS assessment services and the scope of the organisation.
  • Systems, plans and resources are established to ensure quality standards are met and maintained.
  • Risks of shortfalls in the quality of processes, products and services are identified and assessed, and preventative actions are taken to mitigate these risks.
  • Plans are developed to ensure that all people in the organisation are continuously updated about their roles in meeting quality standards and are competent to fulfil their roles.
  • Procedures for review and maintenance of quality system are implemented.
       
Element: Assess service quality.
  • Sufficient, valid information is obtained from quality assurance system and other sources, including clients, to allow accurate evaluation of whether processes and NatHERS assessments meet required standards.
  • Feedback is provided to motivate people to maintain quality standards and continuously improve performance.
  • Shortfalls in the quality of processes, products and services are investigated and prompt remedial action is implemented.
  • Performance against quality standards, including shortfalls and corrective actions taken, is reported in lien with organisational requirements.
       
Element: Promote quality improvement.
  • Quality awareness is continuously communicated to all people in the organisation.
  • Clients and those involved in delivering NatHERS assessments are encouraged to identify and recommend quality improvements.
  • Accurate records of monitoring activities are maintained.
  • Resourced plans are developed to implement quality improvements that deliver significant benefits at reasonable cost and acceptable level of risk.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Establish quality NatHERS assessment system.

1.1.

Quality assurance policy is established, documented and communicated to all people in the organisation.

1.2.

Quality standards are identified that are relevant to the provision of NatHERS assessment services and the scope of the organisation.

1.3.

Systems, plans and resources are established to ensure quality standards are met and maintained.

1.4.

Risks of shortfalls in the quality of processes, products and services are identified and assessed, and preventative actions are taken to mitigate these risks.

1.5.

Plans are developed to ensure that all people in the organisation are continuously updated about their roles in meeting quality standards and are competent to fulfil their roles.

1.6.

Procedures for review and maintenance of quality system are implemented.

2.

Assess service quality.

2.1.

Sufficient, valid information is obtained from quality assurance system and other sources, including clients, to allow accurate evaluation of whether processes and NatHERS assessments meet required standards.

2.2.

Feedback is provided to motivate people to maintain quality standards and continuously improve performance.

2.3.

Shortfalls in the quality of processes, products and services are investigated and prompt remedial action is implemented.

2.4.

Performance against quality standards, including shortfalls and corrective actions taken, is reported in lien with organisational requirements.

3.

Promote quality improvement.

3.1.

Quality awareness is continuously communicated to all people in the organisation.

3.2.

Clients and those involved in delivering NatHERS assessments are encouraged to identify and recommend quality improvements.

3.3.

Accurate records of monitoring activities are maintained.

3.4.

Resourced plans are developed to implement quality improvements that deliver significant benefits at reasonable cost and acceptable level of risk.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also establish and maintain a quality system for one organisation or section of an organisation providing Nationwide House Energy Rating Scheme (NatHERS) assessment services.

In doing the above, the person must:

assess the services of the organisation providing NatHERS assessment services, including:

identifying shortfalls in performance against quality standards

specifying appropriate corrective actions

implement approaches that promote quality improvement within the organisation, including:

engaging staff and clients in identifying opportunities for quality improvement

developing plans for implementing suggestions for quality improvement.

A person demonstrating competency in this unit must demonstrate knowledge of:

building thermal performance standards, including the National Construction Code (NCC) energy efficiency requirements

commonwealth, state and territory, and local government legislation and regulations impacting on thermal performance assessment relating to:

building and construction

building thermal performance

consumer protection and trade practices

employment and industrial relations

energy conservation

environment protection

occupational licensing

privacy

sale and lease of residential property

work health and safety (WHS)

NatHERS:

accredited software

administrative and governance arrangements

assessor accreditation

assessor accrediting organisations

regulatory framework

quality management:

clients’ and other stakeholders’ expectations regarding quality

current developments, tools and techniques in quality management

key concepts:

philosophies of quality management

principles of quality management

quality management cycle

tools of quality management

system:

corrective actions that may be taken to address shortfalls in performance

documentation requirements of quality systems, including levels and their roles in the functioning of the system, including the requirement for effective and secure quality record-keeping systems

feedback systems and strategies

legal and regulatory requirements

monitoring systems and strategies

plan

quality marks, awards and accreditation

recording systems and strategies

review and maintenance of quality system

role of audit in quality systems

software packages

standards

techniques for gathering sufficient, valid information to evaluate whether processes and products/services are meeting the required quality standards

risk management principles.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Establish quality NatHERS assessment system.

1.1.

Quality assurance policy is established, documented and communicated to all people in the organisation.

1.2.

Quality standards are identified that are relevant to the provision of NatHERS assessment services and the scope of the organisation.

1.3.

Systems, plans and resources are established to ensure quality standards are met and maintained.

1.4.

Risks of shortfalls in the quality of processes, products and services are identified and assessed, and preventative actions are taken to mitigate these risks.

1.5.

Plans are developed to ensure that all people in the organisation are continuously updated about their roles in meeting quality standards and are competent to fulfil their roles.

1.6.

Procedures for review and maintenance of quality system are implemented.

2.

Assess service quality.

2.1.

Sufficient, valid information is obtained from quality assurance system and other sources, including clients, to allow accurate evaluation of whether processes and NatHERS assessments meet required standards.

2.2.

Feedback is provided to motivate people to maintain quality standards and continuously improve performance.

2.3.

Shortfalls in the quality of processes, products and services are investigated and prompt remedial action is implemented.

2.4.

Performance against quality standards, including shortfalls and corrective actions taken, is reported in lien with organisational requirements.

3.

Promote quality improvement.

3.1.

Quality awareness is continuously communicated to all people in the organisation.

3.2.

Clients and those involved in delivering NatHERS assessments are encouraged to identify and recommend quality improvements.

3.3.

Accurate records of monitoring activities are maintained.

3.4.

Resourced plans are developed to implement quality improvements that deliver significant benefits at reasonable cost and acceptable level of risk.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Quality standards must include those found in at least one of the following:

Australian standards

codes of practice

international standards

legislative requirements

NatHERS accreditation and licensing requirements

NatHERS protocols

NatHERS regulatory framework

National Construction Code (NCC)

organisational policies and procedures

organisational values, aims and objectives

quality marks or awards

standard operating procedures

work health and safety (WHS) legislation.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Quality assurance policy is established, documented and communicated to all people in the organisation. 
Quality standards are identified that are relevant to the provision of NatHERS assessment services and the scope of the organisation. 
Systems, plans and resources are established to ensure quality standards are met and maintained. 
Risks of shortfalls in the quality of processes, products and services are identified and assessed, and preventative actions are taken to mitigate these risks. 
Plans are developed to ensure that all people in the organisation are continuously updated about their roles in meeting quality standards and are competent to fulfil their roles. 
Procedures for review and maintenance of quality system are implemented. 
Sufficient, valid information is obtained from quality assurance system and other sources, including clients, to allow accurate evaluation of whether processes and NatHERS assessments meet required standards. 
Feedback is provided to motivate people to maintain quality standards and continuously improve performance. 
Shortfalls in the quality of processes, products and services are investigated and prompt remedial action is implemented. 
Performance against quality standards, including shortfalls and corrective actions taken, is reported in lien with organisational requirements. 
Quality awareness is continuously communicated to all people in the organisation. 
Clients and those involved in delivering NatHERS assessments are encouraged to identify and recommend quality improvements. 
Accurate records of monitoring activities are maintained. 
Resourced plans are developed to implement quality improvements that deliver significant benefits at reasonable cost and acceptable level of risk. 

Forms

Assessment Cover Sheet

CPPHSA5003 - Manage quality assurance of NatHERS assessments
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPHSA5003 - Manage quality assurance of NatHERS assessments

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: