Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

HLTAHA025 Mapping and Delivery Guide
Contribute to client flow and client information management in medical imaging

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency HLTAHA025 - Contribute to client flow and client information management in medical imaging
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to support the efficient and timely flow of clients through a medical imaging unit.This unit applies to workers assisting a medical imaging professional in a hospital or community based setting. It does not equip a worker to perform medical imaging. All work should be performed under direction and supervision as determined by a medical imaging professional.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

All aspects of the performance evidence must have been demonstrated using simulation prior to being demonstrated in a therapeutic workplace under direction and supervision (direct, indirect, remote) as determined by the medical imaging professional.

The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including:

medical imaging equipment and guidelines

radiation management plan

personal protective equipment

modelling of industry operating conditions and contingencies, including provision of services to real people

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Monitor procedure list to ensure best flow of clients
  • Input client data and information using the facility information management system following instructions from a medical imaging professional
  • Communicate with relevant stakeholders about client appointment times and availability according to instructions from a medical imaging professional
  • Answer questions about scheduling and specified client preparation requirements, referring all questions outside specified areas to relevant medical imaging professional
  • Liaise with office staff about client bookings, cancellations and rescheduling according to instructions from a medical imaging professional
  • Liaise with relevant parties about client transport requirements according to instructions from a medical imaging professional
  • Liaise with the relevant medical imaging professional about client flow requirements
  • Identify referral sources and client information requirements for the medical imaging process
  • Gather and process demographic client information prior to the medical imaging procedure
  • Process and dispatch medical imaging results accurately, according to a series of checking mechanisms to ensure the correct result is assigned to the correct client
       
Element: Contribute to preparations for medical imaging procedure
  • Check accuracy of client identification and information according to organisation protocols and report any issues of concern appropriately
  • . Complete a client preliminary interview according to instructions from a medical imaging professional
  • Identify special needs of clients and respond to and report according to organisation protocols and instructions from a medical imaging professional
  • Assist clients to change into gowns and/or scrubs according to client’s needs
  • Escort clients to and from examination rooms
  • Assist with additional preparations, as required within scope of responsibility and under the direction of a medical imaging professional
  • Obtain and collate results of previous relevant imaging and pathology according to organisation policy and guidelines
       
Element: Respond to client needs and reactions
  • Provide assurance and support to anxious clients within scope of responsibility and report to the medical imaging professional
  • Respond to and report challenging client behaviour according to organisation protocols
  • Report any other observations of concern regarding client status according to organisation protocols
       
Element: Work safely in a medical radiation environment
  • Use individual work practices in a manner consistent with radiation protection principles
  • Comply with organisation’s radiation management plan
  • Use required personal protective equipment (PPE) and personal monitoring in the medical imaging environment
  • Comply with all safety signs in the medical imaging environment
  • Report any concerns about radiation safety according to organisation protocols
       
Element: Handle client information in a responsible manner
  • Scan medical imaging requests and input client data into the client data system
  • Input client demographics into digital imaging system
  • Print films and produce CDs, where necessary
  • Send imaging requests as required
  • Reconcile client information with other systems in line with organisation protocols
  • Input examination completion statistics according to instructions from a medical imaging professional
  • Use language specific to medical imaging when dealing with client data and information
       
Element: Maintain information in a responsible manner
  • File client information according to organisation protocols
  • Organise client imaging data for clinical meetings
  • Contribute to the maintenance of accurate copies of other relevant documents, such as telephone lists, according to organisation requirements
  • Maintain client data and information in a manner that ensures confidentiality and is consistent with quality requirements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Monitor procedure list to ensure best flow of clients

1.1 Input client data and information using the facility information management system following instructions from a medical imaging professional

1.2 Communicate with relevant stakeholders about client appointment times and availability according to instructions from a medical imaging professional

1.3 Answer questions about scheduling and specified client preparation requirements, referring all questions outside specified areas to relevant medical imaging professional

1.4 Liaise with office staff about client bookings, cancellations and rescheduling according to instructions from a medical imaging professional

1.5 Liaise with relevant parties about client transport requirements according to instructions from a medical imaging professional

1.6 Liaise with the relevant medical imaging professional about client flow requirements

1.7 Identify referral sources and client information requirements for the medical imaging process

1.8 Gather and process demographic client information prior to the medical imaging procedure

1.9 Process and dispatch medical imaging results accurately, according to a series of checking mechanisms to ensure the correct result is assigned to the correct client

2. Contribute to preparations for medical imaging procedure

2.1 Check accuracy of client identification and information according to organisation protocols and report any issues of concern appropriately

2.2. Complete a client preliminary interview according to instructions from a medical imaging professional

2.3 Identify special needs of clients and respond to and report according to organisation protocols and instructions from a medical imaging professional

2.4 Assist clients to change into gowns and/or scrubs according to client’s needs

2.5 Escort clients to and from examination rooms

2.6 Assist with additional preparations, as required within scope of responsibility and under the direction of a medical imaging professional

2.7 Obtain and collate results of previous relevant imaging and pathology according to organisation policy and guidelines

3. Respond to client needs and reactions

3.1 Provide assurance and support to anxious clients within scope of responsibility and report to the medical imaging professional

3.2 Respond to and report challenging client behaviour according to organisation protocols

3.3 Report any other observations of concern regarding client status according to organisation protocols

4. Work safely in a medical radiation environment

4.1 Use individual work practices in a manner consistent with radiation protection principles

4.2 Comply with organisation’s radiation management plan

4.3 Use required personal protective equipment (PPE) and personal monitoring in the medical imaging environment

4.4 Comply with all safety signs in the medical imaging environment

4.5 Report any concerns about radiation safety according to organisation protocols

5. Handle client information in a responsible manner

5.1 Scan medical imaging requests and input client data into the client data system

5.2 Input client demographics into digital imaging system

5.3 Print films and produce CDs, where necessary

5.4 Send imaging requests as required

5.5 Reconcile client information with other systems in line with organisation protocols

5.6 Input examination completion statistics according to instructions from a medical imaging professional

5.7 Use language specific to medical imaging when dealing with client data and information

6. Maintain information in a responsible manner

6.1 File client information according to organisation protocols

6.2 Organise client imaging data for clinical meetings

6.3 Contribute to the maintenance of accurate copies of other relevant documents, such as telephone lists, according to organisation requirements

6.4 Maintain client data and information in a manner that ensures confidentiality and is consistent with quality requirements

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

supported the flow of 3 different clients, 1 in a simulated environment and 2 in the workplace, through a medical imaging unit

assisted 3 different clients, 1 in a simulated environment and 2 in the workplace, to follow required radiation and safety procedures

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

awareness and understanding of requirements for those dispensing ionising radiation to hold a Use License with the appropriate authority in that state/territory

client issues that might affect the imaging process and how to respond within the organisation policies and protocols, including:

anxiety

confusion

hoist requirement

behaviours of concern

interpreter requirements

clothing requirements for imaging

client manual handling requirements for lifting and transferring in the medical imaging environment

infection control requirements in the medical imaging environment

information technology (IT) terms and meanings in relation to imaging file transfer and risks and ramifications of renaming files

a range of medical imaging processes, what they are used for, the procedure and length of time to undertake the procedure and the images produced by each procedure, including:

general radiography

mammography

fluoroscopy

computed tomography (CT) scanning

magnetic resonance imaging (MRI) scanning

ultrasound

angiography

bone densitometry

legal and ethical considerations relevant to medical imaging:

privacy, confidentiality and disclosure

work health and safety (WHS) requirements within the medical imaging environment, including personal safety requirements in an MRI environment and hierarchy of MRI field control measures

personal radiation safety requirements in the medical imaging environment, including:

radiation protection principles

hierarchy of control measures

responsibilities of employees and employers under relevant regulations and codes of practice

emergency procedures

use and care of personal protective equipment and monitoring equipment

safety signs and their meaning

principles and practices of effective client flow and list management

quality requirements associated with the flow of clients in the medical imaging environment

organisation policies and protocols in relation to client flow in medical imaging and work role

electronic and paper appointment management systems

processes for acquiring and processing previous client information

systems for filing client data and other information

protocols for the dispatch of client reports

sterile technique requirements in the medical imaging environment

sources of client data and information, including:

picture archiving and communication system (PACS)

radiology information system (RIS)

hospital information system (HIS)

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Monitor procedure list to ensure best flow of clients

1.1 Input client data and information using the facility information management system following instructions from a medical imaging professional

1.2 Communicate with relevant stakeholders about client appointment times and availability according to instructions from a medical imaging professional

1.3 Answer questions about scheduling and specified client preparation requirements, referring all questions outside specified areas to relevant medical imaging professional

1.4 Liaise with office staff about client bookings, cancellations and rescheduling according to instructions from a medical imaging professional

1.5 Liaise with relevant parties about client transport requirements according to instructions from a medical imaging professional

1.6 Liaise with the relevant medical imaging professional about client flow requirements

1.7 Identify referral sources and client information requirements for the medical imaging process

1.8 Gather and process demographic client information prior to the medical imaging procedure

1.9 Process and dispatch medical imaging results accurately, according to a series of checking mechanisms to ensure the correct result is assigned to the correct client

2. Contribute to preparations for medical imaging procedure

2.1 Check accuracy of client identification and information according to organisation protocols and report any issues of concern appropriately

2.2. Complete a client preliminary interview according to instructions from a medical imaging professional

2.3 Identify special needs of clients and respond to and report according to organisation protocols and instructions from a medical imaging professional

2.4 Assist clients to change into gowns and/or scrubs according to client’s needs

2.5 Escort clients to and from examination rooms

2.6 Assist with additional preparations, as required within scope of responsibility and under the direction of a medical imaging professional

2.7 Obtain and collate results of previous relevant imaging and pathology according to organisation policy and guidelines

3. Respond to client needs and reactions

3.1 Provide assurance and support to anxious clients within scope of responsibility and report to the medical imaging professional

3.2 Respond to and report challenging client behaviour according to organisation protocols

3.3 Report any other observations of concern regarding client status according to organisation protocols

4. Work safely in a medical radiation environment

4.1 Use individual work practices in a manner consistent with radiation protection principles

4.2 Comply with organisation’s radiation management plan

4.3 Use required personal protective equipment (PPE) and personal monitoring in the medical imaging environment

4.4 Comply with all safety signs in the medical imaging environment

4.5 Report any concerns about radiation safety according to organisation protocols

5. Handle client information in a responsible manner

5.1 Scan medical imaging requests and input client data into the client data system

5.2 Input client demographics into digital imaging system

5.3 Print films and produce CDs, where necessary

5.4 Send imaging requests as required

5.5 Reconcile client information with other systems in line with organisation protocols

5.6 Input examination completion statistics according to instructions from a medical imaging professional

5.7 Use language specific to medical imaging when dealing with client data and information

6. Maintain information in a responsible manner

6.1 File client information according to organisation protocols

6.2 Organise client imaging data for clinical meetings

6.3 Contribute to the maintenance of accurate copies of other relevant documents, such as telephone lists, according to organisation requirements

6.4 Maintain client data and information in a manner that ensures confidentiality and is consistent with quality requirements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Input client data and information using the facility information management system following instructions from a medical imaging professional 
Communicate with relevant stakeholders about client appointment times and availability according to instructions from a medical imaging professional 
Answer questions about scheduling and specified client preparation requirements, referring all questions outside specified areas to relevant medical imaging professional 
Liaise with office staff about client bookings, cancellations and rescheduling according to instructions from a medical imaging professional 
Liaise with relevant parties about client transport requirements according to instructions from a medical imaging professional 
Liaise with the relevant medical imaging professional about client flow requirements 
Identify referral sources and client information requirements for the medical imaging process 
Gather and process demographic client information prior to the medical imaging procedure 
Process and dispatch medical imaging results accurately, according to a series of checking mechanisms to ensure the correct result is assigned to the correct client 
Check accuracy of client identification and information according to organisation protocols and report any issues of concern appropriately 
. Complete a client preliminary interview according to instructions from a medical imaging professional 
Identify special needs of clients and respond to and report according to organisation protocols and instructions from a medical imaging professional 
Assist clients to change into gowns and/or scrubs according to client’s needs 
Escort clients to and from examination rooms 
Assist with additional preparations, as required within scope of responsibility and under the direction of a medical imaging professional 
Obtain and collate results of previous relevant imaging and pathology according to organisation policy and guidelines 
Provide assurance and support to anxious clients within scope of responsibility and report to the medical imaging professional 
Respond to and report challenging client behaviour according to organisation protocols 
Report any other observations of concern regarding client status according to organisation protocols 
Use individual work practices in a manner consistent with radiation protection principles 
Comply with organisation’s radiation management plan 
Use required personal protective equipment (PPE) and personal monitoring in the medical imaging environment 
Comply with all safety signs in the medical imaging environment 
Report any concerns about radiation safety according to organisation protocols 
Scan medical imaging requests and input client data into the client data system 
Input client demographics into digital imaging system 
Print films and produce CDs, where necessary 
Send imaging requests as required 
Reconcile client information with other systems in line with organisation protocols 
Input examination completion statistics according to instructions from a medical imaging professional 
Use language specific to medical imaging when dealing with client data and information 
File client information according to organisation protocols 
Organise client imaging data for clinical meetings 
Contribute to the maintenance of accurate copies of other relevant documents, such as telephone lists, according to organisation requirements 
Maintain client data and information in a manner that ensures confidentiality and is consistent with quality requirements 

Forms

Assessment Cover Sheet

HLTAHA025 - Contribute to client flow and client information management in medical imaging
Assessment task 1: [title]

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Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

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Assessment Record Sheet

HLTAHA025 - Contribute to client flow and client information management in medical imaging

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

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Overall assessment result: Competent Not yet competent

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