Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

HLTPHA008 Mapping and Delivery Guide
Support pharmacist communication with clients and other health professionals

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency HLTPHA008 - Support pharmacist communication with clients and other health professionals
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to identify and respond to pharmacy client information needs in relation to medicines and pharmacy services. Information recipients may be end user clients or other health professionals supporting the client.This unit applies to pharmacy assistants and technicians working under the supervision of a pharmacist. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including CMI

modelling of industry operating conditions, including communication with clients and health professionals

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Identify client information needs
  • Review client documentation to identify the medicines the client is taking
  • Clarify client information needs with pharmacist
  • Identify and plan to meet client special needs which may impact on the effectiveness of communication
  • Use standard assessment toolsto identify a client’s ability tomanage their medications
  • Discuss information needs with the client and /or carer and refer needs outside of scope of role to the pharmacist
       
Element: Gather and prepare information to meet client needs
  • Access reference material to gather information
  • Ensure information is in a suitable format for the client to understand
  • Select appropriatemodes of communicationto suit the purpose and context of the information being provided
       
Element: Provide specific or prepared information to clients
  • Provide prepared information to clients when requested by the pharmacist
  • Present relevant information to the client clearly and in sufficient detail to meet the needs of the client
  • Reinforce the key messages provided to clients by the pharmacist or through consumer medicine information (CMI) and refer needs outside of scope of role to the pharmacist
  • Exercise appropriate discretion and confidentiality and explain boundaries of confidentiality to client
  • Seek advice and assistance from the pharmacist for unresolved concerns or issues
  • Negotiate appointments with client and staff for the provision of information to the client
       
Element: Collect information and provide to other health professionals
  • Detect new client admission and notify pharmacist
  • Record client’s medication brought into hospital
  • Communicate medicines supply information to internal medical, nursing staff and community providers
  • Obtain discharge planning information from relevant source
  • Prepare information for health professional for verification by the pharmacist
  • Transfer information to health professional after verification by pharmacist
       
Element: Confirm that client information needs have been met
  • Clarify with client that they understand the information provided
  • Confirm with the pharmacist that client information needs have been met
  • Record details of information provided to the client
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Identify client information needs

1.1 Review client documentation to identify the medicines the client is taking

1.2 Clarify client information needs with pharmacist

1.3 Identify and plan to meet client special needs which may impact on the effectiveness of communication

1.4 Use standard assessment toolsto identify a client’s ability tomanage their medications

1.5 Discuss information needs with the client and /or carer and refer needs outside of scope of role to the pharmacist

2. Gather and prepare information to meet client needs

2.1 Access reference material to gather information

2.2 Ensure information is in a suitable format for the client to understand

2.3 Select appropriatemodes of communicationto suit the purpose and context of the information being provided

3. Provide specific or prepared information to clients

3.1 Provide prepared information to clients when requested by the pharmacist

3.2 Present relevant information to the client clearly and in sufficient detail to meet the needs of the client

3.3 Reinforce the key messages provided to clients by the pharmacist or through consumer medicine information (CMI) and refer needs outside of scope of role to the pharmacist

3.4 Exercise appropriate discretion and confidentiality and explain boundaries of confidentiality to client

3.5 Seek advice and assistance from the pharmacist for unresolved concerns or issues

3.6 Negotiate appointments with client and staff for the provision of information to the client

4. Collect information and provide to other health professionals

4.1 Detect new client admission and notify pharmacist

4.2 Record client’s medication brought into hospital

4.3 Communicate medicines supply information to internal medical, nursing staff and community providers

4.4 Obtain discharge planning information from relevant source

4.5 Prepare information for health professional for verification by the pharmacist

4.6 Transfer information to health professional after verification by pharmacist

5. Confirm that client information needs have been met

5.1 Clarify with client that they understand the information provided

5.2 Confirm with the pharmacist that client information needs have been met

5.3 Record details of information provided to the client

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

complied with legislative and professional practice standards in the collection and provision of a medicines list for at least 10 clients, using effective communication techniques to elicit and provide information in one-to-one communication, including:

listened actively

used techniques to establish rapport

used techniques to clarify meaning

provided clear, concise and correct information both verbally and in writing

recognised and addressed issues of concern

identified issues outside scope of practice and referred them to the pharmacist

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical requirements (national, state/territory) for pharmacy work, and how these are applied in organisations, including:

codes of conduct

duty of care (and implications of negligence)

informed consent

privacy, confidentiality and disclosure

records management

rights and responsibilities of workers, employers and clients

specific legislation:

medicines and their use

the practice of pharmacy

different schedules of medicines and pharmaceutical products

work role boundaries – responsibilities and limitations, including limitations of own work role and type of information able to be provided:

CMI

confirmation of appointment date and time

information about the use of respiratory devices

information about the use of dose administration aids (DAAs)

standardised (workplace approved) information for clients

work health and safety

purpose and scope of client education to aid compliance with administration of medicines

procedures for client identification and confirmation of identification

CMI:

purpose and layout

sources of pharmacy computer system, National Prescribing Services online CMI search

documentation:

assessment of client’s ability to manage medications

list of medications brought into hospital

that CMI or other medication-related information has been issued to client/carer

purpose and features of DAAs and limitations and problems with these devices

principles of effective communication, including recognition of communication and language difficulties and how to overcome these

features of current medication lists, purpose and layout

sources and method of preparation of electronic and hard copy information

purpose of, and methods for, standardised assessment of client’s ability to manage medications

factors that affect clients’ ability to manage medications, including special needs related to:

communication environment and context

cognitive ability

cultural or language barriers

respiratory devices:

care of respiratory devices

demonstration of respiratory devices

knowledge, purpose and selection criteria for respiratory devices (including: dry powder inhalers, metered dose inhaler, spacers )

structure and functions of the body systems and associated components, including:

cardiovascular system

cells, tissues and organs

digestive system

endocrine system

integumentary system

lymphatic system

musculo-skeletal system

nervous system

reproductive system

respiratory system

the special senses – smell, taste, vision, equilibrium and hearing

urinary system

purposes of different medicine groups, including:

analgesics and anti-inflammatory agents

anti-coagulants

anti-depressants

anti-diabetic agents

anti-epileptics

anti-gout agents

anti-histamines

anti-hypertensives

anxiolytics and hypnotics

asthma treating agents

cholesterol and lipid lowering agents

corticosteroids

cytotoxics

diuretics

gastro-intestinal agents

heart medicines

hormonal medicines

osteoporosis medicines

viral and anti-bacterial agents, anti-fungals or antibiotics

factors affecting medicine groups:

blood pressure

breast feeding

geriatric

paediatric

pregnancy

issues that affect the use of medicine in an individual:

bioavailability

bioequivalence

medicines absorption

medicines distribution

medicines elimination

medicines half-life

medicines metabolism

concept of medicines:

medicines interactions

medicines food interactions and incompatibilities

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Identify client information needs

1.1 Review client documentation to identify the medicines the client is taking

1.2 Clarify client information needs with pharmacist

1.3 Identify and plan to meet client special needs which may impact on the effectiveness of communication

1.4 Use standard assessment toolsto identify a client’s ability tomanage their medications

1.5 Discuss information needs with the client and /or carer and refer needs outside of scope of role to the pharmacist

2. Gather and prepare information to meet client needs

2.1 Access reference material to gather information

2.2 Ensure information is in a suitable format for the client to understand

2.3 Select appropriatemodes of communicationto suit the purpose and context of the information being provided

3. Provide specific or prepared information to clients

3.1 Provide prepared information to clients when requested by the pharmacist

3.2 Present relevant information to the client clearly and in sufficient detail to meet the needs of the client

3.3 Reinforce the key messages provided to clients by the pharmacist or through consumer medicine information (CMI) and refer needs outside of scope of role to the pharmacist

3.4 Exercise appropriate discretion and confidentiality and explain boundaries of confidentiality to client

3.5 Seek advice and assistance from the pharmacist for unresolved concerns or issues

3.6 Negotiate appointments with client and staff for the provision of information to the client

4. Collect information and provide to other health professionals

4.1 Detect new client admission and notify pharmacist

4.2 Record client’s medication brought into hospital

4.3 Communicate medicines supply information to internal medical, nursing staff and community providers

4.4 Obtain discharge planning information from relevant source

4.5 Prepare information for health professional for verification by the pharmacist

4.6 Transfer information to health professional after verification by pharmacist

5. Confirm that client information needs have been met

5.1 Clarify with client that they understand the information provided

5.2 Confirm with the pharmacist that client information needs have been met

5.3 Record details of information provided to the client

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Review client documentation to identify the medicines the client is taking 
Clarify client information needs with pharmacist 
Identify and plan to meet client special needs which may impact on the effectiveness of communication 
Use standard assessment toolsto identify a client’s ability tomanage their medications 
Discuss information needs with the client and /or carer and refer needs outside of scope of role to the pharmacist 
Access reference material to gather information 
Ensure information is in a suitable format for the client to understand 
Select appropriatemodes of communicationto suit the purpose and context of the information being provided 
Provide prepared information to clients when requested by the pharmacist 
Present relevant information to the client clearly and in sufficient detail to meet the needs of the client 
Reinforce the key messages provided to clients by the pharmacist or through consumer medicine information (CMI) and refer needs outside of scope of role to the pharmacist 
Exercise appropriate discretion and confidentiality and explain boundaries of confidentiality to client 
Seek advice and assistance from the pharmacist for unresolved concerns or issues 
Negotiate appointments with client and staff for the provision of information to the client 
Detect new client admission and notify pharmacist 
Record client’s medication brought into hospital 
Communicate medicines supply information to internal medical, nursing staff and community providers 
Obtain discharge planning information from relevant source 
Prepare information for health professional for verification by the pharmacist 
Transfer information to health professional after verification by pharmacist 
Clarify with client that they understand the information provided 
Confirm with the pharmacist that client information needs have been met 
Record details of information provided to the client 

Forms

Assessment Cover Sheet

HLTPHA008 - Support pharmacist communication with clients and other health professionals
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

HLTPHA008 - Support pharmacist communication with clients and other health professionals

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: