Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICPSUP464 Mapping and Delivery Guide
Provide customer service and education
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | ICPSUP464 - Provide customer service and education |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to liaise with customers and clients to ensure satisfactory provision of printed products or services.It applies to individuals who perform a broad range of skilled tasks and services for customers in the printing and graphic arts industry. They may also provide some leadership and guidance to others in the application and planning of the skills.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the Support field of work and include access to special purpose tools, equipment and materials. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish and maintain a positive client relationship |
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Element: Manage customer expectations |
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Element: Manage project budget and timeline |
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