Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

LGACOM602B Mapping and Delivery Guide
Coordinate and facilitate a change process

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency LGACOM602B - Coordinate and facilitate a change process
Description This unit covers planning for and initiating organisational change in conjunction with all operational units. It incorporates the need for the thorough planning of the change process including fully scoping the need for change, consultation with stakeholders and the evaluation of actual outcomes against those that had been planned.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish need for change
       
Element: Trends in internal and external environment are reviewed and monitored and the need for change is identified.
       
Element: Consultation with the community and staff is undertaken and their needs and expectations are assessed.
       
Element: Operations are continuously monitored and evaluated and improvement opportunities are identified and implemented.
       
Element: Plan change
       
Element: Options for change are identified and assessed in terms of their impact on organisational performance and any industrial implications.
       
Element: A change plan is developed in consultation with employees and/or their representatives.
       
Element: Change plan is endorsed by chief executive officer and/or council and disseminated to stakeholders.
       
Element: Facilitate the implementation of change
       
Element: Time schedules for implementing change are determined and amended as necessary.
       
Element: Employee training and development requirements resulting from change are identified and included in change strategies.
       
Element: Existing systems and processes are modified, or new systems and processes are introduced, to implement required change.
       
Element: Staff members are informed of progress of change.
       
Element: Staff needs are identified and appropriate support is arranged.
       
Element: Evaluate change programs
  • Impacts of changes are monitored in accordance with the plan and specific goals.
       
Element: Stakeholders are consulted and feedback is sought on effects of change.
       
Element: Actual outcomes of change are compared against expected outcomes.
       
Element: Modifications to change process are made as appropriate.
       
Element: Establish need for change
  • Trends in internal and external environment are reviewed and monitored and the need for change is identified.
  • Consultation with the community and staff is undertaken and their needs and expectations are assessed.
  • Operations are continuously monitored and evaluated and improvement opportunities are identified and implemented.
       
Element: Plan change
  • Options for change are identified and assessed in terms of their impact on organisational performance and any industrial implications.
  • A change plan is developed in consultation with employees and/or their representatives.
  • Change plan is endorsed by chief executive officer and/or council and disseminated to stakeholders.
       
Element: Facilitate the implementation of change
  • Time schedules for implementing change are determined and amended as necessary.
  • Employee training and development requirements resulting from change are identified and included in change strategies.
  • Existing systems and processes are modified, or new systems and processes are introduced, to implement required change.
  • Staff members are informed of progress of change.
  • Staff needs are identified and appropriate support is arranged.
       
Element: Evaluate change programs
  • Impacts of changes are monitored in accordance with the plan and specific goals.
  • Stakeholders are consulted and feedback is sought on effects of change.
  • Actual outcomes of change are compared against expected outcomes.
  • Modifications to change process are made as appropriate.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

The demonstrated ability to:

coordinate and facilitate a change process

establish the need for change

consult with and gain acceptance by key stakeholders

develop a comprehensive change process plan

conduct an evaluation of changes undertaken

Context of assessment

Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Evidence should be gathered over a period of time in a range of actual or simulated management environments.

Resource implications

Access to a workplace or simulated case study that encompasses the following resources:

copies of relevant legislation, industrial awards and agreements

council policies

texts and resources on change management

total quality management

best practice

unions and employees (or simulated role play)

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

change management skills

qualitative and quantitative research skills

report writing

negotiation and consultation skills

facilitation skills

Required Knowledge

equal employment opportunity and occupational health and safety legislation

project management and time management

industrial awards and agreements

council policies and procedures

strategies, policies and procedures on sustainable practice

implications of human resources strategic plan and council's corporate directions

evaluation methods

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Internal requirements may include:

budgetary restrictions

changing work structures

management change

improvements leading to increased productivity

enterprise bargaining

External requirements may include:

legislative changes

economic changes

political environment

demographic changes

community issues

technological changes

environmental issues

natural and other disasters

Consultation may be conducted by:

feedback

consensus

majority vote

participative committees

meetings

submissions

Industrial implications may include:

conditions of service including work conditions

associated legislation and industrial agreements, including awards, enterprise bargaining processes, occupational health and safety, equal employment opportunity and industrial democracy union, management and employee consultative process

Training and development may include:

in-house

external

accredited

on the job

formal and informal

Impacts of change may include:

working relationships

public relations

productivity and effectiveness measures

working environment

quality of products and services

industrial relations

individual skills, knowledge and career paths

morale

professional or technical procedures and protocols

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Impacts of changes are monitored in accordance with the plan and specific goals. 
 
 
 
Trends in internal and external environment are reviewed and monitored and the need for change is identified. 
Consultation with the community and staff is undertaken and their needs and expectations are assessed. 
Operations are continuously monitored and evaluated and improvement opportunities are identified and implemented. 
Options for change are identified and assessed in terms of their impact on organisational performance and any industrial implications. 
A change plan is developed in consultation with employees and/or their representatives. 
Change plan is endorsed by chief executive officer and/or council and disseminated to stakeholders. 
Time schedules for implementing change are determined and amended as necessary. 
Employee training and development requirements resulting from change are identified and included in change strategies. 
Existing systems and processes are modified, or new systems and processes are introduced, to implement required change. 
Staff members are informed of progress of change. 
Staff needs are identified and appropriate support is arranged. 
Impacts of changes are monitored in accordance with the plan and specific goals. 
Stakeholders are consulted and feedback is sought on effects of change. 
Actual outcomes of change are compared against expected outcomes. 
Modifications to change process are made as appropriate. 

Forms

Assessment Cover Sheet

LGACOM602B - Coordinate and facilitate a change process
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

LGACOM602B - Coordinate and facilitate a change process

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: